E-toll users must accept new terms

2012-04-24 13:08

Last-ditch bid to stop e-tolling

2012-04-24 09:12

In one week e-tolling is set to be launched in Gauteng. A range of organisations are making last-minute efforts to get the system scrapped. Watch to find out the latest. WATCH

Johannesburg - Consumers who have already registered for e-tolling must accept new terms and conditions, Sanral said on Tuesday.

They will not have to re-register, but must nevertheless contact the call centre, visit Sanral's website, or log onto their personal e-tolling accounts in order to accept the new conditions.

The amended terms and conditions were issued just one week before the proposed commencement of e-tolling on Gauteng highways.

This was because of public concerns regarding the previous terms and conditions, Sanral said.

Several new clauses had been added.

The terms and conditions now stated only applied as allowed by the law, including the Consumer Protection Act.

Don’t have to disclose bank details

E-toll users could end an agreement at any time and Sanral had to inform users at least 40 calendar days before any change to e-tolling is introduced.

When reasonable or required by law, this notification period could be shortened.

Consumers were able to pay e-toll fees without disclosing their banking details, the changed conditions explained.

Statements and invoices were available at no charge from Sanral's website, by e-mail, or at e-toll customer service outlets. A reasonable fee is charged to provide invoices and statements by post or fax.

Sanral could increase the grace period for users to pay their toll fees, to consumers' benefit.

New clauses list all the charges e-toll users might have to pay, and state where and when consumers can get details of toll charges.

Sanral had also clarified that it would only request consumer contact details from other companies if it was unable to contact the user with the information already provided.

"We can only do this where it is allowed by law," it said.

Sanral may only contact users for matters related to the e-tolling agreement and not for marketing or any other purposes.

Claims against Sanral

It would not charge for tolls if the vehicle or e-tag was reported stolen and vehicles can be removed from e-toll accounts at any time.

Sanral removed a clause which suggested users would have to prove that toll fees were incorrect.

"You can raise a dispute, query or complaint at any time. Even after you have paid," Sanral said.

These could be raised in various ways, including the National Consumer Commission.

E-toll accounts could not be suspended without giving warning. If accounts were incorrectly suspended, consumers might have claims against Sanral.

Users would not be stopped from using toll roads if their accounts were suspended. Their accounts would not become dormant after one year.

New clauses also ensure Sanral's liability has been limited and excluded in a way which is fair and reasonable, Sanral said.

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.
Read more on:    sanral  |  johannesburg  |  transport  |  tolls

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Inside News24


Rugby World Cup 2015

All the action from the 2015 RWC, including live coverage of all 48 matches, breaking news, fixtures, results, logs - and much more!


Rugby World Cup 2015

Habana to extend Test career?
Moody backs under-fire Lancaster
Folau a doubt for Wales clash
England merchandise 'reduced to clear'
Traffic Alerts

Are you burning the candle at both ends? Listen to your body and your emotional reactions. Know when to slow down or stop. It is a...read more

There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.