News24

Eskom takes down online electricity sales

2012-02-02 20:12

Johannesburg - Eskom's online prepaid electricity vending system will be shut down from 20:00 on Thursday, it said.

"Our vending system has been very slow and even offline for the last couple of days," said Eskom spokesperson Hillary Joffe.

"We are taking down the system from 20:00 to look at it overnight."

Eskom was doing this so that it could identify the root cause of the problem and fix it.

Joffe said the vending system would be switched on again on Friday morning.

"We are taking this very seriously and Eskom's top management is looking at the problem. We regret the inconvenience and apologise to our customers."

Eskom was looking at creating a system that was more stable, said Joffe.

Comments
  • ISO - 2012-02-02 20:24

    Cant get anything right, can you Eskom!!!

      afmarais - 2012-02-02 21:20

      Yes their bonus.....

      Max - 2012-02-02 21:54

      If you want to fix the problem don't let Eskom's top management look at the problem, get experts and secondly to determine the root cause of slow system response doesn't require the system to be shut down. How will you determine your network performance between routers, concentrators, etc. and how will you perform stress and volume testing on your servers or mainframes if the system is down. Go and talk shyte somewhere ells.

      George - 2012-02-03 06:21

      No power

      John - 2012-02-03 07:15

      Eskom....and your tech department. You have no clue on load balancing.This is not the right way. Hahaha....you are joke.Get your money back.

  • razia.khan1 - 2012-02-02 20:26

    how much notice have the ppl affected recieved?????

  • Welcome Ntshele - 2012-02-02 20:50

    Eishkom only now you letting us know you so pathetic,can you survive 24 hours without power

  • Portia George - 2012-02-02 20:51

    Very happy to hear you guys at Eskom will be working on the problem. Was Hillary Joffe (Eskom spokesperson) referring to Johannesburg only, as I did not see Cape Town mentioned anywhere. This is completely unacceptable that you, being the monopoly, take three (or more) days to sort out a problem like this. We have no trust in Eskom anymore, you have to Step Up, or Step Out!! Eskom's service is pathetic!!!!

      Vermie - 2012-02-02 20:59

      As much as I agree I have to say though that even though we had 4 major power outages last week. Each one was fixed within a few hours. Telkom takes 2 weeks to decide if they are going to replace a stolen cable in the middle of randburg and another 2 weeks to put the cable up.

      Karmah - 2012-02-03 01:17

      Cape town is also affected. Where i live anyway. not been able to buy electricty for 2 days now.

  • Mpho - 2012-02-02 20:59

    Pathetic! These are the same incompetents who will award themselves big bonuses. I listened to entire e-tv news at 1900and there was no mention of this.

  • cobus123456 - 2012-02-02 21:01

    Well I have been without power since yesterday morning and all the call center keep saying is " The system is slow but definitely NOT offline". Well guys they were lying. I am very close to ripping the box out the wall and connecting the power direct. Nearly every informal house has free electricity why not me

  • Anton - 2012-02-02 21:04

    Solar Jars can be bought online, even though Eskom can't. Buy your own light and let the sun make your light! Let there be light!!

  • Anton - 2012-02-02 21:06

    Check out www.solarjar.co.za for online sales!!

  • Jane Warrington - 2012-02-02 21:06

    I live in the Swartland Western Cape. We have not been able to buy prepaid for two days. Today in the local Spar I wad talking to two ladies who had stocked their fridges with their end of month wages. It's 40 Deg here. Eishkom - totally unacceptable to be off line and waste people's very hard earned money. Shame on you!!! Get it right - u encourage pre-paid - now get with the programme.

      Charles - 2012-02-07 08:51

      Hi Jane simply visit www.prepaid24xtreme.co.za I am confident this solution will sort your frustrations!!

  • Trevor - 2012-02-02 21:20

    Eish...da power to da people....we can't give....please use less because we can't get it right..."shutting down".... you A.N.C nothing yet...wait for Winter in da Cape.

  • Khwalo - 2012-02-02 21:24

    The objective of shutting down online vending systems could be positive, but the manner it has been done is not accepted. Although this is said to be from 20H00 on Thursday 2 February 2012, but in the Eastern Cape, and probably the KZN, this problem has been affacting consumers negatively. Inconvinience caused by ESKOM has been felt throughout the country. This should have been announced to consumers well in advance rather than exposing consumers to risks of rotten groceries, malfunctioning of alarm systems, etc. If consumers are alerted in time, they would have made other plans. ESKOM must treat customers as sources of their revenue than as consumers of electricity. Khwalo @ Lusikisiki

      ghutchza - 2012-02-02 21:28

      Exactly, they are as slow as CANCER.

  • carolyn.dewrance - 2012-02-02 21:32

    I am laughing at my Ex landlady, now, and can just see her jumping up and down screaming that the children need a bath and need food, This is what you get for the way you treated me and my son when we lived in your part house. Where your husband nearly beat a dog to death. I dont care if you have electricity or not. Shame poor you.

  • Lauden Kirk - 2012-02-02 23:02

    Disease is greed.

  • Etienne - 2012-02-03 01:24

    "What a wait and what a loss" No vendor in Mafikeng could assist, all claim a conection error. Online vendor www.myprepaid.co.za walked the extra mile and place my transaction in a queing system. we hold thumbs ;-)

      domdeidda - 2012-02-03 07:48

      I used the myprepaid.co.za system and its great to know that when Eskom is back on my purchase will be processed, at least i dont have to think about it now. Thanks guys for the assistance.

  • domdeidda - 2012-02-03 07:49

    I wonder what the CEO of Eskom is doing today, any suggestions?

  • Lauden Kirk - 2012-02-03 09:14

    Golf

  • graeme.stones - 2012-02-03 10:57

    So with the City of Cape Town you can register your meter and buy online. No such system with Eskom. Have to drive to Melkbos from Tableview to get electricity. So now it csts an extra 20 bucks in fuel. MUPPETS the lot of them!

      domdeidda - 2012-02-03 11:09

      try validate your meter at myprepaid.co.za let me know if it works, they do cover the city of Cape Town

      Charles - 2012-02-07 08:49

      hi Graeme simply visit www.prepaid24xtreme.co.za I am confident the solution will work for you!!

  • domdeidda - 2012-02-03 11:09

    Eskom is hinting that their systems are back online, hope they functioning 100%. I received my token from myprepaid.co.za

  • Ben - 2012-02-03 11:09

    This is a customer comment we received on our webiste today!! "I think millions of users are affected by the problems Eskom has country wide. I am not happy about the situation, but would like to thank Eskom, their call centre specifically, for referring me to Prepaid24, an online company. I registered in a minute on their site, and made payment by EFT. This all happened on 2 February, while the system was down. Two minutes after I made my payment I received a sms stating that the system is down, and that they will keep on trying to process my request. In total I received 3 sms from them on the 2nd, reassuring me that the transaction will be effected the moment Eskom comes online. On 3 February, 6 o’clock the morning I received my sms with my tokens, and I could recharge my meter. This was absolutely GREAT!! I did not have to get into the car multiple times to drive to an aray of shops and I also did not have to draw cash!!! Fantastic Prepaid24, congratulations Eskom!! If we have more companies in our country giving this type of service and keeping customers informed, it will definitely be steps in the right direction." - Peter

  • Charles - 2012-02-06 11:49

    Hi All we have the solution for anyone with internet or cellphone banking simply visit www.prepaid24xtreme.co.za and you will have prepaid electricity the easy way available 24/7 with no extra charges

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