News24

Home affairs to probe delayed IDs

2012-05-10 20:20

Pretoria - Delays in issuing two people with identity documents (IDs) will be investigated, the home affairs department said on Thursday.

Director general Mkuseli Apleni said in a statement the matter would receive "internal scrutiny".

The two people are Maria Nyathi, who has waited six years for an ID, and Jacqui Louw, who was trying to get an ID reflecting her new gender.

Nyathi applied for her ID at a home affairs office near Nelspruit and was turned back numerous times as it was apparently not ready.

After getting no joy from home affairs, Louw, who has had a sex change, obtained an order from the North Gauteng High Court in Pretoria, forcing the department to consider her application.

"While we are studying the purport of the judgment, we accept the outcome thereof and will seek to redress the imbalance created by the alleged administrative inefficiencies," said Apleni.

He said the department sympathised with the women as they had gone through pain and trouble because of the department's inefficiencies.

"They are entitled to a better quality service from all our officials who must serve our people with care, dedication and without prejudice." he said.

"Certainly, it shouldn't be that citizens must be forced to approach courts of law to find relief for what otherwise should be provided for by officials of state," said Apleni.

He said it was the responsibility of the department to ensure it delivered quality services without fear or favour.

The Pretoria News reported that Apleni faced a possible three-month prison sentence if his department did not issue Nyathi and Louw with IDs within 30 days.

Comments
  • Bless Boswell - 2012-05-10 20:50

    Maybe the bribe they paid was not generous enough.

  • Mark - 2012-05-10 21:20

    Scrutinise? I guess that is another year down the drain.

  • wajmuller - 2012-05-10 21:39

    I've been trying for eight years, had no sex changes or identity issues. Still no joy!!!!!! Every time its either the id book went missing or its simply not there, please reapply

      mmenzisco - 2012-05-10 22:13

      Waj, you haven't been told that the person who is dealing with your relate matter is on leave, therefore they cannot help you.

      Carl - 2012-05-10 22:15

      They eat Kentucky all day....

  • Tshidijuma - 2012-05-10 22:20

    Wish they could investigate delay in issuance of work permits.

  • mmenzisco - 2012-05-10 22:25

    This is another case of lazy government employees , "TALKING ABOUT THE MAJORITY OF THEM". I'm sure Jacqui and Maria have been going to the same office, seeing the same people, and getting told the same thing. Six months should be long enough, but then 6 years has no excuse for those people who working in those offices. This makes me sick. Government employees need..... "Yebo thinks: what do they need again, 'a harsh punishment for not doing their jobs probable and pretending as if they are doing the public a favor.'" They deserve to be fired or pay a big fine with suspension with no pay, not the government paying for their mistakes.

  • keith.ngobeni - 2012-05-10 23:55

    Incompetence at it's highest peak, no wonder people don't get their documents after such a long time because the name of this bloke who is a home affairs general director says a lot, MKUSELI APLENI does not sounds like a human beings name it sounds like a CEREAL name.

  • Carry - 2012-05-11 06:27

    THESE GOVERNMENT DEPARTMENTS ARE PART OF THE HUGE TAX MONEY DRAIN. THE PUBLIC STAND IN LONG LINES WAITING FOR SERVICE. 10 SERVICE KIOSKS, 5 OPEN FOR BUSINESS AND OF THES FIVE THAT ARE OPEN, 3 HELPERS ARE STANDING HAVING TEA OR A CHAT. THIS HAPPENS EVERYWHERE: SARS, METRO, LICENSING DEPARTMENT, POLICE, ETC............... SALARIES BEING PAID FOR NO SERVICE. IT'S NO WONDER PAPERWORK GETS LOST, STOLEN, OR JUST NEVER PROCESSED.

  • aniel.soma - 2012-05-11 07:43

    I am still waiting for a copy of my deceased mom's death certificate since Dec 2010.

  • aromanlee - 2012-05-11 08:39

    What about the duplication frauds.... 10years with no ID couldnt matriculate, get a Job,no drivers license how about that, howcome our own people have to go to immigration department but they born south african!!!!

  • aromanlee - 2012-05-11 11:28

    ID delayed!!!! what about south African citizens duplication queries, how come does does a sa citizen have to go do a interview at the immigration's department.... how does a sa citizen wait 10 years for this duplication query to be resolved, couldn't matriculate, don't have drivers license and not even a job......... still the file gets missing and no one cares or has an excuse!!! SA Home Affairs not for south africans at all

  • rita.lally.1 - 2012-07-13 08:43

    I am at the end of my tether in assisting my Housekeeper and her son with their ID dilemma, despite having been in touch with the Public Protectors Office for the last 4 months, we have got nowhere! We starting applying for her son's ID in 2008. They have now taken her ID to "investigate" as I am sure we did not pay the expected bribe. What must we do? Neither of us is in a position to pay for lawyers? reetz@worldonline.co.za

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