Hospital urges all to attend meetings

2015-05-12 10:20
Hospital bed. (Shutterstock)

Hospital bed. (Shutterstock)

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MANAGEMENT of Northdale Hospital are urging all community leaders and residents to attend their consultative meetings at the hospital.

Hospital board chairperson Rachel Soobiah said their first meeting held last week was poorly attended and “very disappointing”.

“We held our first consultative meeting last week and honestly we expected a better turnout following the recent media reports of people complaining about the hospital,” said Soobiah.

She said many people spoke to the media before reporting their grievances to the hospital management.

“Stemming from the nature of complaints we read in the papers, we expected more people to come forward at the meeting. These meetings are held so hospital users can air their views and comments on the hospital.

“I believe this is the way forward to strengthen the hospital and we urge everyone to attend and be a part of making the hospital better.”

She added that more importantly, ward councillors and community leaders should attend the meetings. The meetings will be held every two months.

“Community leaders need to take a step forward and realise what affects their communities. They need to attend our meetings so that when they have their own meetings, they can offer their community feedback,” she said.

The hospital has removed the morning visiting hours in a step towards improving patient care.

“We will no longer have the morning visiting hours as doctors need more time with the patients. We realised that the morning visiting hours were interfering with doctor and patient time,” she added.

How to lodge a complaint at Northdale Hospital:

1. Speak to the department manager or supervisor.

2. Every department has a suggestion box that is checked every two weeks. If your complaint is not urgent, this is the best way to note your grievances.

3. E-mail the hospital’s public relations officer on pro.northdale@kznhealth.gov.za.

4. Call 033 387 9048 for the PRO Mandisa Mchunu

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