Hotline gets thousands of calls

2010-09-14 14:16
Johannesburg – The presidential hotline has received 72 299 calls in its first year of service, of which 57 375 were complaints, the department for performance monitoring and evaluation said.

The majority of complaints had to do with housing, employment, safety and security, water, electricity, citizenship issues, social grants, education and training, road construction and maintenance and health services.

Maloka said the hotline was also being used by whistle blowers and 350 cases of alleged corruption had been received.

"These relate to alleged social grants fraud, tender fraud in various departments, corruption in municipalities, correctional services, housing departments and others."

While a number of people had been helped, getting a quick response from government departments and provinces was still a major problem, Maloka said.

Director generals responsible for queries

In order to resolve this, the president had decided to make directors general responsible for resolving queries and complaints in their departments.

The department for performance monitoring and evaluation said it would conduct a first year assessment of the hotline to look at problems, successes and opportunities to improve the service.

It was established by President Jacob Zuma last year to "ensure easier access to the presidency and to promote citizen care and a government that was responsive, interactive and effective".

The hotline turned one-year-old on Tuesday.

Zuma thanked people who had taken the time to call the hotline.

"We thank those who report anti-corruption allegations as well, they will help us in our campaign to ensure clean governance and to root out corruption in the public service," he was quoted as saying.

"We will continue working to improve this service as it is clearly a valuable tool in keeping government in touch, and also to train public servants to take members of the public seriously when they raise issues and enquiries."
- SAPA
Read more on:    harold maloka  |  jacob zuma
NEXT ON NEWS24X
SHARE:

Read News24’s Comments Policy

 

Inside News24

 
/Sport
 

3 sports games you have to watch this weekend

Whether it’s date night or a braai with buddies, plan around these three exciting sporting games!

 
 

Men24.com

Everyday struggles of naturally skinny guys
And this year's Miss Bumbum title goes to...
How to maintain your mo, bro
Hottie of the day: Colette

Jobs in Cape Town [change area]

Jobs in Western Cape region

Customer Service Advisor

Cape Town
Teleresources Cape Town
R5 000 Per Month

Lead Test Analyst

Table View - Parklands
Navy Blue Suits
R38 000 - R42 000 Per Month

Assistant Compliance Officer

Cape Town
SET Recruitment Consultants
R300 000 - R400 000 Per Year

Property [change area]

Travel - Look, Book, Go!

Magical Massinga

Spend 5 nights at the gorgeous Massinga Beach Lodge in Mozambique and only pay for 4 from R13 220 per person sharing. Includes return flights, accommodation, transfers and romantic turndown. Book now!

Kalahari.com - shop online today

20% off ALL TV Series

Choose from 1000’s of the hottest TV Series . While stocks last. Shop now!

Festive gifts!

Check out our awesome range of festive gifts to make everyone’s wishes come true. Shop now!

Seen something you like in our catalogue?

Find the perfect gift and save up to R5000 – As seen on the catalogue. Hurry and shop now!

Save up to R2200 on electronics! – As seen in the catalogue

Wishing for tech gadgets this festive? Save up to R2100 on hot tech products at kalahari.com. While stocks last. Shop now!

Up to 35% off books

Save up to 35% on the latest page-turners. While stocks last. Shop now!

OLX Free Classifieds [change area]

Samsung Galaxy s4

Mobile, Cell Phones in South Africa, Western Cape, Cape Town. Date October 24

Best bargain in big bay

Real Estate, Houses - Apartments for Sale in South Africa, Western Cape, Cape Town. Date October 25

VW Golf 6, 1.6 Trendline (Excellent condition)

Vehicles, Cars in South Africa, Western Cape, Cape Town. Date October 25

Horoscopes
Aquarius
Aquarius

There is a strong focus on social interaction and connecting with your friends. You may have the need to expand and connect with a...read more

There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.








Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.