Informal dwellers unhappy with service

2012-07-30 21:54
Most people living in informal settlements are unhappy with municipal services, according to a survey , and a research expert says the levels of unhappiness have the potential for protest action and even violence.  (File, Sapa)

Most people living in informal settlements are unhappy with municipal services, according to a survey , and a research expert says the levels of unhappiness have the potential for protest action and even violence. (File, Sapa)

Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

Johannesburg - Most people living in informal settlements are unhappy with municipal services, according to a survey released on Monday.

"The plight of people in informal dwelling is particularly acute," research company TNS spokesperson Neil Higgs said in a statement.

The survey of 2 000 metropolitan residents found that 73% of informal dwellers were unhappy with the service delivery they received.

Higgs said the perceptions of service delivery among Soweto and Pretoria residents had deteriorated.

"Perceptions amongst Soweto residents appear to be worsening over time, with unhappiness levels rising from 49% two years ago to 61% now. Pretoria has also seen a jump recently," he said.

Higgs said this could lead to protests.

"TNS has highlighted in the past that these levels of unhappiness have the potential for protest action and even violence, as well as passive resistance.

"In the atmosphere of heightened emotions and rhetoric that are expected to obtain in the run-up to the ANC's Mangaung conference in December, it would not be surprising to see such actions," Higgs said.

In November 2010, TNS found that 51% of respondents in South Africa's eight major metro areas were unhappy with the service delivery they received from their local authority or municipality.

This rose to 58% in February 2011. The latest survey showed it remained relatively unchanged at 56%.

"This suggests that, at least in terms of people's perceptions, no tangible progress is being made in terms of service delivery at local government level," Higgs said.

Thirty-eight percent of respondents were satisfied with the service delivery they received while six percent gave a "don't know" response.

The differences by race were "smaller than often seen"; 56% of blacks were unhappy, 63% of whites, 51% of coloureds, and 55% of Indians/Asians.

The poorest perceptions were held in Pretoria, followed by East London, and then parts of Gauteng.

Cape Town respondents had the best, although not good perceptions, followed by Durban, Port Elizabeth, Bloemfontein, and parts of Gauteng.

- SAPA
Read more on:    local government  |  housing  |  service delivery
NEXT ON NEWS24X
SHARE:

Read News24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
18 comments
Add your comment
Comment 0 characters remaining
 

Inside News24

 
/News
 

3 must-do trail runs

If you love trail running, you have to put these on your bucket list.

 
 

Where were you when you last felt alive?

Tips for paddling your first Dusi
Climbing the world’s largest stone arch
Awesome extreme sports people
Watch: 2015 Absa Cape Epic route

Jobs in Cape Town [change area]

Property [change area]

Travel - Look, Book, Go!

Magical Massinga

Spend 5 nights at the gorgeous Massinga Beach Lodge in Mozambique and only pay for 4 from R13 220 per person sharing. Includes return flights, accommodation, transfers and romantic turndown. Book now!

Kalahari.com - shop online today

One day only! – 40% off Appliances!

Get 40% off 100’s of appliances at kalahari.com. While stocks last. Shop now!

Seen something you like in our catalogue?

Find the perfect gift and save up to R5000 – As seen on the catalogue. Hurry and shop now!

Save up to R1000 on Hisense smartphones!

View the large range of Hisense smartphones. Buy today and save up to R1000!

Toys 4 for the price of 3

Buy 4 toys and get the cheapest FREE! Offer valid while stocks last. Shop now!

Mind blowing prices – As seen on TV

Get mind blowing prices on 1000’s of products! Shop now.

OLX Free Classifieds [change area]

Samsung Galaxy s4

Mobile, Cell Phones in South Africa, Western Cape, Cape Town. Date October 24

Best bargain in big bay

Real Estate, Houses - Apartments for Sale in South Africa, Western Cape, Cape Town. Date October 25

VW Golf 6, 1.6 Trendline (Excellent condition)

Vehicles, Cars in South Africa, Western Cape, Cape Town. Date October 25

Horoscopes
Aquarius
Aquarius

You may prefer to be in charge because then you can call the shots. You are not as flexible as you like to make out to be and you...read more

There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.








Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.