News24

Informal dwellers unhappy with service

2012-07-30 21:54

Johannesburg - Most people living in informal settlements are unhappy with municipal services, according to a survey released on Monday.

"The plight of people in informal dwelling is particularly acute," research company TNS spokesperson Neil Higgs said in a statement.

The survey of 2 000 metropolitan residents found that 73% of informal dwellers were unhappy with the service delivery they received.

Higgs said the perceptions of service delivery among Soweto and Pretoria residents had deteriorated.

"Perceptions amongst Soweto residents appear to be worsening over time, with unhappiness levels rising from 49% two years ago to 61% now. Pretoria has also seen a jump recently," he said.

Higgs said this could lead to protests.

"TNS has highlighted in the past that these levels of unhappiness have the potential for protest action and even violence, as well as passive resistance.

"In the atmosphere of heightened emotions and rhetoric that are expected to obtain in the run-up to the ANC's Mangaung conference in December, it would not be surprising to see such actions," Higgs said.

In November 2010, TNS found that 51% of respondents in South Africa's eight major metro areas were unhappy with the service delivery they received from their local authority or municipality.

This rose to 58% in February 2011. The latest survey showed it remained relatively unchanged at 56%.

"This suggests that, at least in terms of people's perceptions, no tangible progress is being made in terms of service delivery at local government level," Higgs said.

Thirty-eight percent of respondents were satisfied with the service delivery they received while six percent gave a "don't know" response.

The differences by race were "smaller than often seen"; 56% of blacks were unhappy, 63% of whites, 51% of coloureds, and 55% of Indians/Asians.

The poorest perceptions were held in Pretoria, followed by East London, and then parts of Gauteng.

Cape Town respondents had the best, although not good perceptions, followed by Durban, Port Elizabeth, Bloemfontein, and parts of Gauteng.

Comments
  • koos.vandermerwe.75 - 2012-07-30 22:05

    Well I for one am tired of paying and paying and paying while services goes down the drain, when the water is on the electricity is off and when the electricity is on the water is off. I’m tired of keeping a stockpile of water to flush the toilet. I’m tired of doing wheel balancing every month and replacing rims. I’m tired of getting out of the shower and smelling like a fish. Who knew Oasis would be such a small little goldmine. Why the hell does it take 3 weeks to collect the garbage! Bloody hell I can’t even walk in the evening without risking my life but hey, the Mayor has got nice wheels thanks to me (and other fools). When I want to see what the newest vehicles on the road are I go wait in front of the municipality at knock off time. Such nice cars and they shine as well.... Yeah I'm not happy as well and you didn't even count me!

  • slritchie - 2012-07-30 22:06

    We have all had the power of the vote now for nearly twenty years, and yet the majority keep voting the same disaster of a party back into power... Very difficult to have empathy for these people when the power to change their situation lies in their very own hands, yet time and again they dont exercise that right to vote for a change of guard...

      thandazab - 2012-07-31 07:23

      Slritchie unfortunately malema n the gwede mantashes of this world have made sure that the uneducated masses think like them. As long as we have so many ppl who r not independent logical thinkers SA is screw*d because they are going to keep on voting for the ANC. The anc gave them freedom, the anc gave them grants, its gona give them free houses n everything for free. Really where does this sense of entitlement from my black ppl come from. I don't know much about politics and I prefer to stay that way coz they all disgust me with their lies! All of them DA or anc or cope all of them. Bt I have a problem with ppl who just want to take take take and are lazy. Just now they will go destroy libraries n useful things to them because they are stupid and lazy!

      thandazab - 2012-07-31 07:24

      Slritchie unfortunately malema n the gwede mantashes of this world have made sure that the uneducated masses think like them. As long as we have so many ppl who r not independent logical thinkers SA is screw*d because they are going to keep on voting for the ANC. The anc gave them freedom, the anc gave them grants, its gona give them free houses n everything for free. Really where does this sense of entitlement from my black ppl come from. I don't know much about politics and I prefer to stay that way coz they all disgust me with their lies! All of them DA or anc or cope all of them. Bt I have a problem with ppl who just want to take take take and are lazy. Just now they will go destroy libraries n useful things to them because they are stupid and lazy!

      thandazab - 2012-07-31 07:24

      Slritchie unfortunately malema n the gwede mantashes of this world have made sure that the uneducated masses think like them. As long as we have so many ppl who r not independent logical thinkers SA is screw*d because they are going to keep on voting for the ANC. The anc gave them freedom, the anc gave them grants, its gona give them free houses n everything for free. Really where does this sense of entitlement from my black ppl come from. I don't know much about politics and I prefer to stay that way coz they all disgust me with their lies! All of them DA or anc or cope all of them. Bt I have a problem with ppl who just want to take take take and are lazy. Just now they will go destroy libraries n useful things to them because they are stupid and lazy!

  • tim.rogers.18 - 2012-07-30 22:06

    well you are living informally, what do you expect. beggars can't be choosers

  • chris.modise.560 - 2012-07-30 22:46

    Isn't time they gave someone a chance in running this country? Hopefully standard of living of many will improve. The elections will be approaching soon and promises will be made to the poor once again. I hope they express their g@tvolness in the next elections...

  • Jason - 2012-07-30 22:54

    ... and then just before the elections the ANC rushes to the rescue by promising better and even more free services to all its voters, who fall for the same farce because the promise of improvement (however far-fetched) is far more appealing than the reality of having absolutely nothing.

  • tommo.too - 2012-07-30 23:56

    Someone needs to explain to them the meaning of the word informal..

  • charles.brink.90 - 2012-07-31 06:10

    Pack up and go back to your countries in Africa, or start paying for the services....we all do !!!

      captaine.morgan.90 - 2012-07-31 08:30

      Are you *that* ignorant? Its not these *Africans* that are demanding free housing and torching street lights and GA buses and train carriages. Its your lazy-ass-South-African-brethren. Expecting free housing and draining social welfare. Expecting to be spoon-fed and blaming it on Apartheid. These *African* foreigners struggle but they make do and are off their butts and working and making ends meet.

  • Gerald Jordaan - 2012-07-31 06:39

    Yaaaaaaaawn !! Come election time guess who the dumb sh*ts vote for ?? They deserve all the service they do not get !! VOTE THE ANC OUT OF POWER !!

  • derrico.heus - 2012-07-31 07:14

    When these spongers start paying their way, then they can complain. Till then they should shut up.

  • thandazab - 2012-07-31 07:30

    Iam sure 99% of them don't work. They need to get up off their lazy tooches and start doing things for themselves. Can't be expecting handouts all the time! SA is not rich enough to take care of each citizens needs. Of course it doesn't help that the municipal ppl steal the money! Bt this sense of entitlement amongst my race needs to stop!

      CassandraXabata - 2012-07-31 10:07

      SA IS rich enough. Just get rid of the gravy train, corruption and ... oh yes what was it R13BN slush funds etc

  • fanie.gerber1972 - 2012-07-31 07:35

    It is in the name INFORMAL dweller - you will get INFORMAL service

  • CassandraXabata - 2012-07-31 10:08

    How much did this report cost, and who commisioned it? Could have told them informal dweller are unhappy for free.....

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