Joburgers happier with services

2010-10-06 12:30

Johannesburg – Johannesburg customers are marginally more satisfied with municipal service delivery this year compared to 2009, the City of Johannesburg said on Wednesday.

"Compared to the previous year, 2009, the city saw an increase of one percentage point in satisfaction," executive mayor Amos Masondo said.

"The customer satisfaction status on the delivery of services in the City of Johannesburg has stabilised in the past two years, with some improvements in key areas," he said at a briefing on the 2010 Customer Satisfaction Survey results conducted by the Bureau if Market Research.

The survey found a decrease in the performance in municipal service areas, which encompasses street sweeping and litter control, fire and ambulance services, municipal clinics, and informal trading facilities.

Public urinating was also still a major problem in the city, Masondo said. A total of 3 000 residents and 750 businesses in Johannesburg's seven administrative regions participated in the survey.

The city had been conducting the survey annually since 2005.

"The city... considers the results of the survey a critical tool to use in determining the perceptions of customers about the quality of service delivery," the mayor said.

"The city has sought to use this information to determine key needs and priorities for the future."

- SAPA