Most Gautrain passengers women - survey
Johannesburg - Most Gautrain passengers are women, the Bombela Concession Company said on Tuesday.
"Women are a key component of our business," spokesperson Kelebogile Machakathe said in a statement.
"We remain vigilant with regards to the safety and security of our passengers on our system. If they ever feel nervous or threatened on the Gautrain they can phone our security hotline 0800 811 811."
A survey conducted by Catalyst Research revealed that about 35% of Gautrain users were black, 12% Asian, 45% white, and 8% coloured.
"The largest group of passengers [35%] fall into the 35-49 year age bracket, while about 20% are younger than 24 years."
Machakathe said less than three incidents of theft per million passengers had been reported since the start of operations between Hatfield and Rosebank in August 2011.
"Over 400 security guards and 800 CCTV cameras keep a watchful eye over the entire system."
No contact crime, such as muggings, had been reported on the Gautrain, she said.
Passengers rated the Gautrain service highly with respect to the following: train punctuality (94%), convenience (94%), value for money (93%), safety and security (92%), and cleanliness (92%).
Since opening the Hatfield to Rosebank leg, the Gautrain has conveyed 5.8 million train passengers and 1.3 million bus passengers.
"Train services have consistently run at punctualities exceeding 98%. About a third of Gautrain customers are regular users who buy weekly or monthly passes," Machakathe said.