News24

New call centre number City of Joburg

2012-05-31 15:59

Johannesburg - A new telephone number for residents to contact the City of Joburg would be launched on Friday, the municipality said.

"As a city we have a strategy to improve our customer service and the new, easy-to-remember contact telephone number is part of the plan," spokesperson Kgamanyane Maphologela said in a statement.

The number 0860 JOBURG can be dialled from any landline or public phone.

Smartphones and BlackBerry devices with QWERTY keypads would require callers to enter the number 0860 562 874, because these did not support the "dial" or "letter" function on their keypads.

"The number will bring relief on the part of the residents, as queries and comments can be communicated to the municipality effectively and accurately, and improve service delivery," Maphologela said.

On the number, residents could request information about the city, general queries, accounts queries and report service interruptions.

Comments
  • Squeegee - 2012-05-31 16:09

    Hahahaha. What are the chances of someone answering?

  • FirstSeed - 2012-05-31 16:17

    New look same difference

  • Thembi - 2012-05-31 16:24

    City of joburg staff lack proffessionalism and good service delivery to people I'm 100per cent sure that phone will ring unanswered until they put it off the hook,wait and see

  • nigel.burgess.52 - 2012-05-31 16:33

    When will they understand it's not the system or the phones, it's the useless people who really don't want to work in the first place, therefore unmotivated, therefore will never have the ability to offer a professional service. Employ people who actually want to work, it makes a huge difference.

  • Sharon - 2012-05-31 17:03

    "As a city we have a strategy to improve our customer service and the new, easy-to-remember contact telephone number is part of the plan" Don't change the number, change the staff!

  • Stewart Croucamp - 2012-05-31 17:05

    Give us an email address that we have proof of how many times they have been contacted. That is too much to ask I suppose.

  • IcemanGP - 2012-05-31 17:07

    Same pancake, just flipped.

  • Rob - 2012-05-31 17:40

    Why a new number.. Just like the old one, it will never get answered......

  • Mike Purchase - 2012-05-31 20:43

    Waaaaaahahahahaha no man.

  • Mike - 2012-05-31 22:07

    Changing the number doesnt bring training to the people who are supposed to answer and provide a service! It another case of changing the tools because the poor worker blames his tools for jobs being done badly! What a joke! Please JHB, prove me wrong!! I dare you!!

  • tshepo.ramaila - 2012-06-01 02:06

    "Welcome to the new City of Joburg's call centre. All our agents are currently on a tea break/lunch/march. Please be patient while your call gets disconnected." New number and still no service. Thank you Joburg for wasting more of our tax money.

  • Bless Boswell - 2012-06-01 08:51

    It's like giving existing streets new names, in the hope that suddenly there will be prosperity and happiness. The new numbers will be ignored, overlooked and just a waste of time and money - just wait and see.

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