News24

New strategy to tackle service delivery

2011-06-08 14:18

Cape Town - Performance Monitoring and Evaluation Minister Collins Chabane on Wednesday said he would present Cabinet with a strategy to tackle municipal service delivery failures at the end of July.

"We have taken that task head-on," he said ahead of his fledgling department's first budget vote in Parliament.

"We are currently finalising our strategy... and hopefully by the time we go to the Cabinet lekgotla we should be able to place on the table of Cabinet the things we think we need to do to assist in improving the functionality of municipalities."

The lekgotla is taking place from July 26 to 28.

Problems at local level

Chabane said two years after the department was formed, it was clear that while national policy was constantly adjusted to improve service delivery it was "at the local level that problems most need unblocking".

"The implementation of the outcomes approach still has to impact positively on the lives of our people," he conceded.

The department's director general Sean Phillips said it was fine-tuning a "front-line service delivery monitoring system" and piloting it in KwaZulu-Natal's municipalities.

Once implemented nationwide, the system should provide premiers and local councils with regular reports on delivery weaknesses and enable them to "take corrective action".

Chabane said the mindset of officials in all of government must change and his department had needed time to enlist their support for a monitoring system, rather than to police performance solely from the presidency.

"We should have the buy-in of the people, especially those who are going to implement it, so we have to take a lot of time in negotiations," he said.

"If we move and steam alone as a department and we think people are going to implement, they may as well not implement and the whole system can collapse, or alternatively people just comply because we are imposing a system from the outside."

Setting targets and indicators

Phillips said the department had studied international examples, notably Britain, where it concluded that the health service was harmed and not helped by enforcing targets directly from the prime minister's office.

The health department here has been allowed additional time to draw up its own indicators, because there was a real threat that hurriedly setting targets in some areas could lead to the neglect of others.

"Both we and the health department are very aware that you need to be very careful with setting targets and indicators, particularly in an area such as health where you don't have unintended consequences of focusing on particular targets.

"They have been through a process of very carefully defining targets and indicators for outputs in health delivery agreements."

Rural development was given the same leeway, he said.

Chabane said his office had so far filled only 75 of its 113 positions. It was hoping to double both its staff component and its budget, which is currently at R74m, in the next financial year.


Comments
  • as.it.is - 2011-06-08 14:26

    another gravy train

      IVV - 2011-06-08 14:54

      Agreed. Everybody seems to be missing the point and complains about the ANC this and the ANC that - yes, they are mostly/wholly incompentent to govern, but to appoint more people, more overheads to fix a problem that should not exist in the first place since local councils have largely been unable to deliver, despite being paid, is just another way to waste taxes!

      cliffarc - 2011-06-08 15:04

      - Seeing is believing - I doubt 17 years of useless governance and broken promises is about to change.

      jowza - 2011-06-08 15:08

      i think you need to be replacedjuluis

      JuluisMalema - 2011-06-08 15:12

      Jowza, now you are getting it Julius Malema must have been replaced before he was born.

      umlaut - 2011-06-08 15:41

      @julius malema@ Lets say gravy train darky. I am sure there are black people out there that would like a prosporous future to exist in SA, but they focus on a professional or day to day life and they are not into politics. If we can get some of them to come forward and occupy leadership positions then their is a chance for SA to thrive. Look at the qualities of a politician like malema-he has some following (5 mil.) -he knows very little but what do they care--he fills a niche in the SA political arena. He has some charisma for them. The classy blacks (10 Mil.) is the niche for the future prosporous blacks but we need a 2nd Mandela for them. Find him!! The rest are the gravy train blacks (20 mil) the current anc corrupt buddy blacks that is destroying SA. We still stand a chance with the classy blacks. Lets give it a try.

      CNA-LOL-BS - 2011-06-08 15:44

      Mr Chabane, Put your money where your mouth is!!!

      JuluisMalema - 2011-06-09 06:54

      As long as you have a Darky in charge, everything will always fail. Just look at the then and now, before 1994 and after 1994. Look what happend to streets, parks, crime, murders, corruption, look at all those things.. Take out the black man and replace him with white.

      TheUgly - 2011-06-20 13:19

      Have you watched the news lately. The anc always just states the problem and never mentions how their going to solve it! I guess if you don't mention how your going to solve a problem you can't be held acountable for your upcoming failures. Lairs!

  • POLLENYS - 2011-06-08 14:28

    So is he going to start appointing capable, honest people to fill the posts? From where, because he cannot turn back and start hiring whites? I'm all for refelecting the demographics of the country, but then it must be the demographics of competence.

      Smaal - 2011-06-08 15:26

      He will just redeploy the politically appointed sectional heads and directors. Probably give them a raise over and above their performance bonuses. You know how it is.

      USSA - 2011-06-08 15:34

      This article just proves once again that they are "monitoring" the system, and will be "forming" committees to "regulate" it, and actually do absolutely NOTHING constructive. The explanations of this plan is like picking a crusted little ball of $hit from your a$$ hair and looking at it for years....same usefulness...nothing. When is the actual implementation of plans in the new SA going to start, instead of the yadda yadda about them for 17 years??? So many committees...so nothing achieved.

  • Threelions23 - 2011-06-08 14:33

    One good Approach to this is to get rid of the ANC. They run on the hearts of people and steal the country blind in the process.

      JohnnyBB - 2011-06-08 14:42

      ...ANC = Tokkelosh Party.....

      World Traveler - 2011-06-08 17:48

      Yes! Next elections must be a DA victory! Tell your friends, vote DA.

      JuluisMalema - 2011-06-09 06:54

      As long as you have a Darky in charge, everything will always fail. Just look at the then and now, before 1994 and after 1994. Look what happend to streets, parks, crime, murders, corruption, look at all those things.. Take out the black man and replace him with white.

  • Mad man - 2011-06-08 14:35

    During apartheid this country never had these kind of progressive strategies for all. What we had was know-it-all attitude from white people

      Psychotron - 2011-06-08 14:50

      That's because we knew it all idiot. We tried to teach you but your arrogance chased us away and now look where you are. You get what you vote for so stop complaining about service delivery.

      jowza - 2011-06-08 15:08

      why do you keep repeating yourself,julias,or do you stutter

      BigD - 2011-06-08 15:12

      Hey dude. You are smoking your socks. Pre 1994 it took only one person to change the light bulb. Now under your good system you have - 1 person to drive the car, 1 person to carry the ladder, 1 person to put the ladder up, 1 person to climb the ladder to change the light bulb. Then they find out they did not hire 1 person who was supposed to bring the light bulb. Then a committee is formed to establish why this important position was not filled. Then they appoint a person to bring the light bulb but this person has to pay one months salary to get his job. Now 6 months later they go back to change this light bulb, only to find that one of the last team of workers is dead, the other is on family responsibility leave, one is preganant, one is on leave and there is no petrol for the car. Dream on Mad man, you will wake up one day to find that there is a real world out there without an anc stamp on it.

      ratex - 2011-06-08 15:14

      Yes dom kop, we had a know it all attitude. That attitude worked and the mere fact that water is still running or sewerage is still working is a testament to how well they did and or they build things. What have the cANCer got, sweet f8ckall. You know nothing, you deliver nothing, your promises are empty, your municipalities are bankrupt, you steal from the coffers etc etc etc. You c8nts have been in charge for 17 years, so all these issues aint caused by us white folk, they are self inflicted black issues, done by blacks on blacks and still being bitched about by blacks. So ya broer keep the cANCer in power, pretty soon we will all be in the dark ages. Next time i see you stick out your c8nt scratchers at the robot, i will tell you to go get your cash from the cANCer, i mean they promiesed you a car, house, education, wealth......

      Kevin - 2011-06-08 15:22

      Luckily we knew it all and luckily we still know it all because you didnt know it then and you sure as hell don't know it now

      JuluisMalema - 2011-06-09 06:54

      As long as you have a Darky in charge, everything will always fail. Just look at the then and now, before 1994 and after 1994. Look what happend to streets, parks, crime, murders, corruption, look at all those things.. Take out the black man and replace him with white.

  • Spinnie - 2011-06-08 14:41

    get competent people to do the job instead of criminals. problem solved.

      World Traveler - 2011-06-08 18:13

      @JuluisMalema - We have had enough of you stutter.

      JuluisMalema - 2011-06-09 06:55

      As long as you have a Darky in charge, everything will always fail. Just look at the then and now, before 1994 and after 1994. Look what happend to streets, parks, crime, murders, corruption, look at all those things.. Take out the black man and replace him with white.

  • Smaal - 2011-06-08 14:41

    We have a Performance Monitoring and Evaluation Minister? Since when?

      Psychotron - 2011-06-08 14:51

      Ask him to spell it then we will see if he is qualified.

      Smaal - 2011-06-08 15:04

      @ Psychotron are we on the "through" / "throw" debate again since I have it on good authority that JZ with his extensive knowledge and experience is on the case and evaluating the education system as we speak.

      catij001 - 2011-06-08 15:31

      @ JuluisMalema - dude, I am white but if you have no comments of value to add then do us all a favour and shut up. Your insistence to respond to each comment with the same negative comment makes you no better than the incompetent people in charge. Why does everything always have to be about race. Only once we are able to look past that will we be able to move forward. It starts with what you teach your children. So if you as a presumably adult have the mentallity you do, then I fear for what you teach your children and quite frankly I fear for your children - living in Africa and all. Grow up or go to Oranje and leave the rest of us alone

      World Traveler - 2011-06-08 18:16

      @catij001 - Right. The country does not need that twit! We need positive thinking people who can pull the voters in to vote the anc out! Then the country will sing!

  • Marulaneng - 2011-06-08 14:42

    what strategy? get rid of cadres and replace them competent people!

      Psychotron - 2011-06-08 14:51

      And stop redeploying corrupt officials!

  • Stephan Janse van Vuuren - 2011-06-08 14:46

    A new strategy? Which implies their was one previously. If their was one, time and money was wasted (nothing new) formulating and implementing it because it is as good as non-existent looking at cANCers service delivery record since they came to power and the looting of tax money became the highest priority for them.

      Ntebo More - 2011-06-08 15:37

      @Julius malema are you aware you posted the same comment 6 times? just proofs you want to be Julius

  • lance.trent.kilkenny - 2011-06-08 14:49

    YAAAAAAWWWN....!!!

  • Barry - 2011-06-08 14:51

    Ja right Promises,Promise, Promises

  • Lionel - 2011-06-08 14:54

    We've heard this all before. Fools the masses, of course.

      ALCAB - 2011-06-08 16:09

      Come to Cape Town and learn.

      World Traveler - 2011-06-08 18:18

      Why are there so many Eastern Cape bods in the Western Cape? BECAUSE IT WORKS! It works because it is DA run, Vote DA and your province will improve.

  • kwbateman - 2011-06-08 14:55

    The words service and delivery have a common denominator, being the need to work. This is not about race, apartheid or anything. The state is given money in the form of taxes - even the poorest of the poor pay VAT. In exchange the people who work for the state owe their countrymen and women a honest days work for the wages they get.

      Smaal - 2011-06-08 14:57

      I want my money back!

  • Sledgedarkwatch - 2011-06-08 15:01

    Eish my new stratergie is to blame everybodie else but not my trustet comrades in the ANC. Zuma & co say's - You go my booi i like yor style.

  • BigD - 2011-06-08 15:04

    It is not rocket science to see why the municipalities were not delivering -"NO MONEY". What the anc needs to do is to restructure the structures within the municipalities/metro's. They have to do away with the mayoral committees. That whole structure costs more than they are worth. Also, the salaries paid are higher than the private sector. Many municipalities have a structure like this- MMC of saftey (for example) in mayoral committee, Then a director, assistant director, manager, traffic chief, deputy traffic chief. Now each of the heads has a sectory and fancy car. Now what do all these people do all day besides meetings and politics. Also what happens it that if a reletive works in same municipality/metro as a boss, then they do almost nothing. It is easy to sort this mess out. All it takes is the will to do it.

  • ratex - 2011-06-08 15:05

    Business 101, you never just throw resources at a problem. All you end up doing is masking the problem and you never get to the root cause of the problem. Extra resources are an overhead which, whom is going to pay for? The solution is actually a simple one. Outsource the municipalities to Pvt companies or run then like a Pvt company. When you run them like a "free enterprise" or private type of company, well then performance targets, goals, appraisals are part of the structure. The way you are running them, well, you can be the laziest c8nt on the planet and yet you still get a union agreed across the board increase. WTF. I am willing to bet that most govt employees would be fired within a month for incompetence. They would not cut it in "big business". They are incompetent, lazy, arrogant and downright useless. A Municipality is a business. Their sole function is to DELIVER to the residents that PAY them. That’s it. The survey that the treasury tabled to parliament about a month ago showed that almost 35% of the municipalities are bankrupt and another almost 40% are in dire need of investigation along the likes of tender fraud, nepotism, cadre this, cadre that. Get rid of the cANCer influence and you could have a workable solution.

  • anthro45@24.com - 2011-06-08 15:09

    Why was this never a problem pre-1994? Can this numbnuts not see that thay are failing in all aspects?

  • Shorts1 - 2011-06-08 15:14

    Why not just take the DA's strategy for success and implement it in the rest of the country as it stands with immediate effect?? Why all these other positions???? Or are they needed to help ' re-invent ' the wheel, so that the ANC can continue going round & round in meaningless circles??

      cliffarc - 2011-06-08 16:55

      - That implies voting the Anc out of power and the DA into power.

      World Traveler - 2011-06-08 18:21

      They cannot implement the DA policies because they do not have the skills and qualifications.

      World Traveler - 2011-06-08 18:27

      @cliffarc - Right. However if there was a chance of any other party improving on the DA let them get in. Until that time it will be a good idea to vote the DA in and the anc out. We need to get the anc out soonest and waiting for a tiny party to get big will take too much time. Those tiny parties are just getting in to give a job to their leader. They are in effect giving their vote to the anc, which is counterproductive to the prosperity and peace in South Africa.

  • Eric West - 2011-06-08 15:16

    It's very simple, Collins, just hand all the municipalities over to the DA. They already know how to run them successfully, without the typically ANC fraudulent and corrupt practices.

  • Kevin - 2011-06-08 15:19

    If you want to fix service delivery then hand all the municipalities over to the DA,stop all lunches ,travel ,and set petrol limits for your people. Stop family and friend tenders and most important jail or the crooks you catch with tender fraud even though they are your family.Also make the people work.I live in a small coastal town in the Western Cape which is fortunate to now be DA run. No longer does the ambulance guy take the ambulance home at night. No longer do the municipal managers eat out day and night on municipal credit cards or drive cars they were notraffic ct auhorised to purchase.To help his buddies we now have about 12 cars and need 2.DA will sort out.

  • Sonneblom1971 - 2011-06-08 15:21

    Ag please! I've had a issue with my Water and Electricity account for the past year! And nothing gets done and I suppose nothing will get done either! Whenever you phone its the same story. Eish we are offline or we are working on it!

  • Gavin - 2011-06-08 15:23

    THIS EXPLAINS THE MONSTER STORM WE HAD THIS MORNING - THE ANC CHUCKLE HEADS ARE ACTUALLY GOING TO - HOLD YOUR BREATH - DELIVER SERVICE !!!!

      Smaal - 2011-06-08 15:29

      What’s that Gavin? The Easter bunny is real?

  • davin.gaier - 2011-06-08 15:34

    Yes, this is a great approach to addressing the issue of non-performance in our country but what sort of 'corrective action' will be taken to rectify it?

  • Jaco De Jager - 2011-06-08 15:42

    Strangely enough, when the ANC took over, everything was working, they just had to add/maintain and govern, but unfortunately it was because of "apaarthaait" that they were not able to manage a sewerage farm or refuse removal that already existed. What a shameful state of affairs.

  • CNA-LOL-BS - 2011-06-08 15:42

    Where is the action??? We only always hear of "NEW" strategies but NO DAMN ACTION.......

  • Steve Wonderboy - 2011-06-08 15:44

    I would prefer to give them the benefit of the doubt. If they can actually execute their plans then it is a step in the right direction. 17 years is a long time to catch a wake up. Just shows what a kick in the pants from the opposition can do for a country.

  • ZACommentator - 2011-06-08 16:07

    Ask the DA.

  • biskit - 2011-06-08 16:25

    if more time was taken to find the root cause of the problem, put a corrective action in progress and thereafter a preventative action in place then we wouldn't have to waste our time and Taxpayers money on useless strategies

  • Mart - 2011-06-08 16:43

    more people, more meetings, more proposals, more plans and ultmately more....nothing !!!

  • Freddie - 2011-06-08 17:29

    Strategy formulation wihout implementation and execution is just talk and empty promises. Something the ANC has given us plenty of over the past decade. When will they wake up and realise that running a country is not made up of endless meetings and unimplementable grand plans. Someone actually has to do some work occaisionally.

  • Freddie - 2011-06-08 17:41

    "it was clear that while national policy was constantly adjusted to improve service delivery it was "at the local level that problems most need unblocking".'... That is the difference between formulation and execution you stupid moron. Plans without implementation are nothing more than talk. Don't blame the wekkas if you are too thick to implement plans.

  • World Traveler - 2011-06-08 17:43

    Another day, another bureaucracy! And some more gravy!

  • JuluisMalema - 2011-06-09 06:54

    As long as you have a Darky in charge, everything will always fail. Just look at the then and now, before 1994 and after 1994. Look what happend to streets, parks, crime, murders, corruption, look at all those things.. Take out the black man and replace him with white.

  • KBHS - 2011-06-09 08:07

    The answer to this predicament is, in my opinion, really rather simple. Ensure that suitably qualified and competent personnel is employed in key positions within the municipalities - irrespective of what colour, race or sex they may be, they must simply be suitable for the position they hold - then make them accountable and let them get on with it. Money is perhaps less of an issue here, effective management and proper utilisation of available resources on the other hand all the more so.

  • Pedro - 2011-06-09 08:45

    Try putting competent people in charge regardless of race and political party!

  • TheUgly - 2011-06-20 13:19

    Have you watched the news lately. The anc always just states the problem and never mentions how their going to solve it! I guess if you don't mention how your going to solve a problem you can't be held acountable for your upcoming failures. Lairs!

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