Residents fume over lacklustre response from call centre

2015-05-25 12:21
People have dug up the tar in the Willowton area to illegally connect electricity.

People have dug up the tar in the Willowton area to illegally connect electricity. (Supplied)

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RESIDENTS from two separate areas in the city have described the Msunduzi Municipality’s call centre as “inefficient and rude”.

Willowton residents say they were left without electricity for days and when they reported it to the city’s call centre, the “lady on the other side” allegedly laughed at the situation.

“I called many times to report the fact that we had no lights for four days. After many calls, I called again and the lady who answered laughed at me and our situation,” said Tanya Pillay of Beech Road.

Pillay said almost 16 houses in their area were without electricity since last Monday. “The worst part is that we are ratepayers yet when we look over we see the Jika Joe settlement with electricity. How is this fair?” she said.

Adding insult to injury, Pillay said their streetlights have been disconnected for months due to people stealing electricity from the light poles.

Msunduzi Municipality spokesperson Nqobile Madonda said the area is a known hot-spot for illegal electricity connections which is the main reason behind the power outages in the area.

“The matter has been referred to our Revenue Protection to effect disconnections,” said Madonda.

On the other side of town, Lincoln Meade residents said they were left without power for 24 hours.

Ajeeth Ragubeer said he also received numerous reference numbers from Msunduzi call centre, however, no one was dispatched to the area to fix the problem.

“I am absolutely tired of that call centre,” said Ragubeer.

He said lights went out at 8 am on Thursday and only returned at 8 am on Friday.

“The electricians arrived on Friday morning and sorted the problem out within minutes. Why couldn’t they have done this earlier? It’s like they just don’t care,” said Ragubeer

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