Sanral to repay customers

2011-12-23 14:30
Johannesburg - The SA National Roads Agency Ltd (Sanral) was contacting customers on Friday to reverse administration charges deducted erroneously from e-tag accounts this week, the company said.

"The charges that have occurred were levied erroneously. This is a result of failure to deactivate them now and reactivating those once tolling starts. We have now deactivated the charges," Sanral said on Thursday.

Account registration began on November 7 with registered users depositing R50 into their accounts to create an initial balance with tolling only beginning in February.

"For those customers who elected to have their statements posted, the specified service fee is R5. The existence of these charges [are] in the terms and conditions, available at point of purchase for e tags and e toll website," said the statement.

The Democratic Alliance's Gauteng caucus leader Jack Bloom said in a statement that Sanral must disclose all administration costs of the e-toll system.

"These extra costs are another example of Sanral's high-handed implementation of the controversial tolls," said Bloom.

He re-iterated the DA's call for a boycott of the e-toll system and the scrapping of the project entirely.

Read more on:    sanral  |  jack bloom  |  transport

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.
NEXT ON NEWS24X

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
25 comments
Comments have been closed for this article.

Inside News24

 
PARTNER CONTENT
INFOGRAPHIC: New thinking required for retirement

Everything we believe about retirement is fast becoming outdated.

/News

Book flights

Compare, Book, Fly

Traffic Alerts
Traffic
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.