Service delivery a 'powder keg'

2010-05-25 21:22

Cape Town - Research company TNS Research Surveys warned on Tuesday that current high levels of dissatisfaction with service delivery levels make violent protests a "certainty".

The survey, conducted among 2 000 residents of South Africa's metropolitan areas in February, found more than half (52%) were unhappy with the service delivery they received from their local authority or municipality.

This was a very high figure and one indicating that "violence over a lack of service delivery is a certainty", the company said in a statement.

"Strike negotiators say that, when 30% or more of a work force are unhappy, there will almost certainly be strike or protest action.

"With levels of unhappiness over service delivery exceeding half the population, the likelihood of such protest action then becoming violent becomes highly probable," TNS said.

A study conducted in 2007 showed dissatisfaction levels at 27%.

That the levels of unhappiness had risen to 52% showed the problem of service delivery was now especially acute.

In addition, 51% said they had been waiting too long for basic services from their local authority or municipality.

Basic services

It was clear that all areas were well above the critical level of 30% unhappiness, with very serious flash-points likely in the East and West Rand and the Vaal Triangle/South Rand in Gauteng as well as in East London.

Not surprisingly, blacks, in particular, were the most unhappy with service delivery levels - 54% unhappy and 58% said they had been waiting too long for basic services.

Among the unemployed, 59% were unhappy about service delivery, and among those in squatter camps and informal settlements, the unhappiness level rose to 65%.

"Also, not surprisingly, it is the poorest of the poor who are the most unhappy, with as many as 80% of these people expressing unhappiness - a powder keg indeed."

But even the most wealthy were also unhappy (49%). This was most likely due to the ongoing power outages, water problems and billing problems at the very least.

The survey further found that 70% wanted illegal refugees living in South Africa returned to their countries of origin.


- SAPA

Read more on:    tns  |  cape town  |  service delivery
NEXT ON NEWS24X

Read News24’s Comments Policy

 

Inside News24

 
 
Traffic
Lottery
 
  • Thursday Cape Town - 06:09 AM
    Road name: N2 Inbound
    DELAYS between the R300 Highway and the Satellite Station
  • Thursday Bellville - 06:06 AM
    Road name: N1 Inbound
    DELAYS between the R300 Highway and the Durban Road exit
 
More traffic reports...
 

Jobs in Cape Town [change area]

Property [change area]

Travel - Look, Book, Go!

Escape winter, head to Mauritius

Escape winter by spending 7 nights in Mauritius' tropical bliss from R13 215 per person sharing. Includes return flights, airport transfers and accommodation. Book now!

Kalahari.com - shop online today

Get many eggs in one basket!

Gaming bundles: 2 Super Hits games for R99, 3 Disney games for R99 and more + exclusive accessory bundles only available on kalahari.com. While stocks last. Shop now!

25% off bestselling books!

The Real Meal Revolution by Tim Noakes, Jeffrey Archer’s Be Careful What You Wish for, Man’s Search for Meaning by Victor E. Frank and many more titles. Shop now!

Up to 25% off electronics

Buy top electronics and save up to 25%. Such as kalahari.com’s 1# selling product the gobii eReader, Patriot X Porter flash drive, Asus Nexus 7” 3G tablet, Samsung Galaxy SIII, Lenovo G580 Notebook and many more. Shop now!

DStv HD PVR Decoder now R949

The DStv HD PVR Decoder has further revolutionised the television experience with lifelike viewing, sharper images, more vibrant colours and precision picture quality. Now R949, save R550. Offer valid while stocks last. Shop now!

Up to 30% off appliances & homeware

Save up to 30% on appliances and homeware this Easter! Offer valid while stocks last. Shop now.

OLX Free Classifieds [change area]

Samsung Galaxy s4

Mobile, Cell Phones in South Africa, Western Cape, Cape Town. Date October 24

Best bargain in big bay

Real Estate, Houses - Apartments for Sale in South Africa, Western Cape, Cape Town. Date October 25

VW Golf 6, 1.6 Trendline (Excellent condition)

Vehicles, Cars in South Africa, Western Cape, Cape Town. Date October 25

Nokia Lumia 800

The stunningly social Nokia Lumia 800 features head-turning design, ...

From R2395.00

I'm shopping for:

Horoscopes
Aquarius
Aquarius

You may be required to travel or get information for your job. This may be restricting in some way or something may slow things...read more

There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.








Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.