'Technical issue' blamed for kulula delays

2015-08-08 21:08

(Atmosphere Communications)

Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

Johannesburg – A technical problem was given as the reason for hours of delays and frustration for people scheduled to travel on several kulula flights on Saturday.

“Due to a technical issue on one of our aircrafts today [on Saturday], we have experienced delays with a knock-on effect,” the company said in a brief statement.

“Unfortunately this means that some of our flights have been affected.”

It apologised and said staff would try and accommodate passengers as soon as possible. 

Many Springbok supporters and people on their way to a wedding had their long weekend plans upset by a 10-hour delay of kulula flight MN511 from Lanseria to Durban.

It was meant to have left at 10:22, but repeatedly delayed until 20:00. Several irate passengers on the flight sent an e-mail to the media, addressed to kulula’s management, saying they had not been given any substantial reason for the delay.

“But it just keeps being delayed with no reason at all. No effort to customers like a meal ticket or drinks nothing at all. We are in the dark,” Rob Kimmings said.

Passengers received SMSes informing them that their flight had been delayed until 11:00, then 11:55, 13:55, 17:10, 17:20, and finally until 20:00.

“All the time we were asking the kulula staff to assist us in arranging alternatives upon which they just really did not want to assist, saying there was nothing they could do – and really made it quite clear that it was our problem,” Kimmings wrote.

According to the e-mail, a woman trying to be there for the birth of her sister’s baby, SABC and Radio 2000 commentators Hennie le Roux and Lawrence Sephaka, who were meant to commentate the South Africa vs Argentina rugby clash, and an elderly couple who had not been on holiday for two years, were among the people whose long weekend plans were derailed.

 

Read more on:    kulula  |  johannesburg  |  aviation

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.
NEXT ON NEWS24X

TUT extends recess

2016-09-28 18:00

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
56 comments
Comments have been closed for this article.

Inside News24

 
PARTNER CONTENT
INFOGRAPHIC: New thinking required for retirement

Everything we believe about retirement is fast becoming outdated.

PARTNER CONTENT
WATCH: How education can change a life

A university education gives students the chance to create a better future for themselves, their families and to opportunity achieve their dreams.

/News

Book flights

Compare, Book, Fly

Traffic Alerts
Traffic
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.