'Technical issue' blamed for kulula delays

2015-08-08 21:08

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Johannesburg – A technical problem was given as the reason for hours of delays and frustration for people scheduled to travel on several kulula flights on Saturday.

“Due to a technical issue on one of our aircrafts today [on Saturday], we have experienced delays with a knock-on effect,” the company said in a brief statement.

“Unfortunately this means that some of our flights have been affected.”

It apologised and said staff would try and accommodate passengers as soon as possible. 

Many Springbok supporters and people on their way to a wedding had their long weekend plans upset by a 10-hour delay of kulula flight MN511 from Lanseria to Durban.

It was meant to have left at 10:22, but repeatedly delayed until 20:00. Several irate passengers on the flight sent an e-mail to the media, addressed to kulula’s management, saying they had not been given any substantial reason for the delay.

“But it just keeps being delayed with no reason at all. No effort to customers like a meal ticket or drinks nothing at all. We are in the dark,” Rob Kimmings said.

Passengers received SMSes informing them that their flight had been delayed until 11:00, then 11:55, 13:55, 17:10, 17:20, and finally until 20:00.

“All the time we were asking the kulula staff to assist us in arranging alternatives upon which they just really did not want to assist, saying there was nothing they could do – and really made it quite clear that it was our problem,” Kimmings wrote.

According to the e-mail, a woman trying to be there for the birth of her sister’s baby, SABC and Radio 2000 commentators Hennie le Roux and Lawrence Sephaka, who were meant to commentate the South Africa vs Argentina rugby clash, and an elderly couple who had not been on holiday for two years, were among the people whose long weekend plans were derailed.


Read more on:    kulula  |  johannesburg  |  aviation

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