News24

Woman, guide dog 'chased out' of eatery

2011-12-28 16:01

Cape Town - A blind woman and her guide dog were reportedly chased out of a McDonald's outlet in Pretoria on Christmas Day.

Die Burger newspaper reported on Wednesday that Sanet Gouws, 33, her mother, Tienkels Gouws, and her sister, Susan Botes, had wanted to buy a milkshake at the fast food outlet in Mayville.

Gouws was being guided by her 2-year-old black Labrador, Grover.

"We ordered and Grover went to one side of the restaurant and sat down," Gouws senior said.

She told the newspaper one of the workers at the restaurant became "fidgety" about the dog and called another woman who was outside cleaning the floor.

"The woman came inside and said it was against McDonalds policy to allow dogs in the restaurant," Gouws senior was quoted as saying.

The more Tienkels Gouws and Botes tried to explain that Grover was a guide dog, the less it appeared the woman wanted to listen. According to Botes they were told to drink their milkshakes outside.

"We would have, but there wasn't shade... outside," Botes said.

Grover had been wearing his special harness and tag to confirm he was a guide dog.

Sanet, from Worcester in the Western Cape, had been visiting her family for Christmas.

"It doesn't help any more to get angry. I just laugh about it."

The manager of the McDonalds refused to comment to Die Burger. McDonalds management was not available for comment.

"Everyone is on holiday," a company employee said.

Comments
  • jhavenga1 - 2011-12-28 16:10

    Shame on YOU MC' Nasty....... Shame on you.....

      Oneant - 2011-12-28 16:24

      i used to go to the Mayville McDonalds. No More.

      spartanx93 - 2011-12-28 16:36

      bad food & bad attitude.

      Squeegee - 2011-12-28 16:46

      Fire those insensitive staff members...

      Janice - 2011-12-28 17:25

      Fire the manager!

      Monti - 2011-12-28 17:34

      If I am constipated I eat Mac Donalds

      Willie - 2011-12-28 18:29

      Boycott this poison

      Joseph - 2011-12-28 18:32

      According to the Law which McDonalds must teach its workers is that guide dogs are allowed in all places including places with signs no pets allowed on this premises places like Malls,shopping Centers,Hotels,Conferance Rooms etc.

      Ettienne - 2011-12-28 18:40

      We should refrain from not only supporting the Mc Donalds in Mayville, but rather Nationally. Until such time that the owners of the Group apologize in the media to this lady. We have started a campaign on FB to alert all to this. It is appalling to think that they could even do this!!!!

      Sharon - 2011-12-28 19:55

      The employee of McDonalds said: "We don't serve dogs here, our burgers may taste funny, but we have been told they are made of beef"

      Squeegee - 2011-12-28 21:27

      Anyone from the McDonald's franchise reading this? Better get your spin machine working. Call back your PR people from holiday because this is going to be worse than a guide dog's bite in the a**.

      emile.eley - 2011-12-29 08:57

      What do you expect when a clown's the boss?

      emile.eley - 2011-12-29 08:59

      Yes Sharkshoot and you appear to be someone who dropped out of the bootom of the old regime. Let me tell you there are people blackker than coal who shade your puny intellect. I for one would not object if they ban the likes of you.

      Sharkshoot - 2011-12-29 10:28

      Lol! Emile...clearly I am not alone in my deductions, as per your three thumbs down...and I wasn't one of them.

      Warren - 2011-12-29 11:45

      emile.eley: OMF, you finally tried to crack a joke... only semi-funny though. Pity you then proceeded to pull your (usual) racism card again.

      Helen - 2011-12-29 21:36

      @JHAVENGA1,Sanet the whole of South AFrica are disgusted with the treatment you received,thus I hope they will stand by the idea of boycotting Macdonalds countrywide,I for one have never eaten that garbage they try to pass off as food,we don't need Macs in our country.

  • mholthuysen - 2011-12-28 16:11

    One word - disgusting!

      Bruce - 2011-12-28 17:30

      My comment exactly! Does not say much for their staff training!

      Monti - 2011-12-28 17:33

      Was it a Black Labroudor or a Golden Retriever

      Carla - 2011-12-28 19:53

      I agree. McD will not see me again or my family!!!!

      brieuse - 2011-12-28 23:55

      @Bruce Commons sense cannot be "trained"

      emile.eley - 2011-12-29 09:01

      I think you may be onto something Monti. I am so amused that all the racists are jumping to the defence of a BLACK dog! Hilarious.

  • Kate - 2011-12-28 16:14

    Hang your head in shame

  • Piet - 2011-12-28 16:15

    Complete and utter lack of discretion, clear discrimination and in direct violation of exclutionary legislation regarding people with disabilities. Boycot! Boicot! Boicot!

      Simon - 2011-12-28 17:03

      Have been boycotting them since i saw supersize me

      SergeD69 - 2011-12-28 17:37

      Now you can support your local Vetkoek place or Boerewors stand in Mayville. Vote with your feet (wallets) and let McDonalds be forced to close shop.

      Dirk - 2011-12-28 18:07

      You boycot only after Supersize me? I boycot since they wont employ people who have brains!

      emile.eley - 2011-12-29 09:03

      If it was a Golden Lab, Afriforum would have taken this to the Equality Court!

  • Call_Of_Muti_3 - 2011-12-28 16:19

    Bear in mind that McDonalds in South Africa is Halaal, so no dogs can be allowed in their restaurants. The situation could have been handled in a more sensitive manner, but once concessions are made for guide dogs, then people with dogs in handbags will want those same concessions.

      JudithNkwe - 2011-12-28 16:32

      I am appalled that Islam is unaware of how useful such animals are and how they stick to old prejudices

      trevor.franzoi - 2011-12-28 16:33

      What a stupid comment. A blind person has as much right to enter the shop as a sighted person. Discriminating against them because they have a guide dog is as bad as discriminating against skin colour. If it is indeed McDonalds policy not to allow guide dogs then they should hang their heads in shame.

      bclack1 - 2011-12-28 16:34

      Then unhalaal them or you can make place for guide dogs for fksakes. We all have to live together and have to sacrifice something. Really. What nonsense.

      Jay - 2011-12-28 16:37

      I think this Halaal stuff is also nonsense to be honest! 90% of the Muslims I know only practice the parts of Islam that suit them.

      jowza1 - 2011-12-28 16:55

      lol.you are all commenting on mutis nonsense.what on earth has hallal gotto do with guide dogs

      jowza1 - 2011-12-28 16:57

      judith where exactly does islam fit into this

      Alva - 2011-12-28 17:10

      All South Africans are not Muslim! Are there no blind Muslims who use guide dogs?

      jowza1 - 2011-12-28 17:16

      velarstardust,maybe you can explain to me where muslims fit into all this

      Call_Of_Muti_3 - 2011-12-28 17:42

      My statement was not anti-muslim. I was just pointing out why the staff had strict instructions not to allow dogs to lurk inside the dining area. McDonalds staff aren't the greatest at diplomacy... then again at their wages, who would be?

      Kim - 2011-12-28 17:43

      So what McDonalds is saying is that a Muslim is more important than a blind person. So basically, a specific religion is more important than a human being! I'm not Muslim so I will no longer be supporting McDonalds!!!!

      lishac - 2011-12-28 18:06

      Dogs are also living things. Guide Dogs help people who are unable to see. So what if McDonalds Halaal. Did the dog touch the burgers??? I think you should have thought twice before you wrote your comment.

      lishac - 2011-12-28 18:11

      Did the dog touch the burgers??? Then why do you have a problem with Guide dogs being in MacDonalds. The only people who touch the meat are the staff and they probably have more germs than the Guide dog If you do not like it tough luck.

      Willie - 2011-12-28 18:31

      What has this got to do with Halaal,stupid prejudice if not racist

      Syd - 2011-12-28 19:51

      Rubbish! Guide dogs are supposed to be allowed anywhere and anyone who chases someone with a guide dog is am lowlife. I have never patronised McDonalds and certainly never will now. Anyone one who puts a "Mc" in front of everything is stupid anyway. Mc Idiots!

      Lee - 2011-12-29 01:13

      Most franchises are Halal in S.A. and you can't store non Halal meat with Halal. Nor can you have dogs in a place that does Halal. Sheesh don't you people know this. And if meat is advertised in the super markets as Halal, you can be sure all the rest is otherwise it would become Haraam. Now go eat your bled out meat thats had a lovely Islamic prayer while it's throat got slit. It never bothered you until now.

      Christoff - 2011-12-29 06:23

      Where are you from? Some shack in the bundus? You probably aren't schooled either.

      Tony - 2011-12-29 08:05

      Pathetic, if its not gross ignorance of the law, then we fall back on the religion card. All animals are equal except some are more equal than others. In India even cows have the right to enter a Mc Donalds. These animals have undergone highly specialized training and unlike most of the 'dogs' that eat at Mc Donalds will not take a leak in public places.

      Silvana - 2011-12-29 08:09

      @Call_Of_Muti. In which bargain bin did you find your brain?

      Jannie - 2011-12-29 08:22

      BS Muti, educate yourself. Next think you know they will put bricks under the chip frier, and put cows balls in the bbq sauce.. for muti

      emile.eley - 2011-12-29 09:04

      Muti, the dog is there to guide, not to be eaten.

      Majorus - 2011-12-29 10:03

      Jeez people, what's with the attack on Call_Of_Muti_3? It wasn't his decision to make MacDonalds food halaal, nor did he create the Islamic faith, so why are you directing your insults at him? All he did was state that (1) MacDonalds food is halaal (2) According to some interpretations of the Muslim faith, no dogs should be allowed inside restaurants, as they are unholy. Meaning thus that MacDonalds may have a "no dog" policy Do a google search for halaal and guide dogs

      Kyle - 2011-12-29 12:45

      @Majorus - anything hallal is unholy. BTW a friend of mine is muslim and only eat halaal, he's also blind and will thrown one hell of a fuss if anyone tried to remove his dog from a resturant...

      Robert - 2011-12-29 15:53

      A dog in a handbag is not a guide dog, so their owners should be more understanding if their dog is not allowed in the resturant!!!!!!!!!

  • Anthony - 2011-12-28 16:21

    that,s it no more mac, only KFC no wait they give burgers to protesters no OK I got it, only nando,s from now on love there ads.

      kevin.vanblerk - 2011-12-29 08:37

      If I could give you more than one thumbs-up I would ;-)

      emile.eley - 2011-12-29 09:07

      All White Burgers, Anthony. Now there's a thought.

  • JudithNkwe - 2011-12-28 16:31

    Twits! Stop eating at MacDonalds until they change their attitude. I have owned and still do brood mums who have produced close to 100 service dogs. They are vital assistants for those of us who are less abled than we are.

      Kim - 2011-12-28 17:48

      We have a few blind people with guide dogs where I work and these dogs are so well behaved. They spend the whole day in an office environment and the worst they will do is come and greet you when their owners let go of their leashes in the bathroom. If you ignore them, they turn around and go lie down.

  • Silver - 2011-12-28 16:31

    I don't understand how people can eat that crap and call it food. They did you guys a favor.

      Piet - 2011-12-28 17:41

      Thats why the blind buy there...no more...

  • JudithNkwe - 2011-12-28 16:34

    Actually if they are hallaal - why don't they say so?

      jowza1 - 2011-12-28 16:50

      What has hallal got to do with guide dogs?

      Dandre - 2011-12-28 17:40

      FFS @ Jowza1.........Please read what Call_of_Muti_3 posted earlier re Halaal and get over yourself!!!!!

      Charles - 2011-12-28 17:50

      because many will stay away, I presume

      JudithNkwe - 2011-12-28 20:05

      Nothing at all

      Chantelle - 2011-12-29 08:36

      @jowza1 - please read all the comments - and not part comments... GEEZ... like a stuck record

  • colin.dovey - 2011-12-28 16:36

    In South Korea, it is illegal to deny access to guide dogs in any areas that are open to the public. Violators are fined more than R14 000 Why should this be? - Some insight is interesting: Education in South Korea is regarded as crucial to financial and social success, and competition is consequently fierce, with many participating in intense outside tutoring to supplement classes. In the 2006 results of the OECD Programme for International Student Assessment, South Korea came first in problem solving, third in mathematics and seventh in science. South Korea's education system is technologically advanced and it is the world's first country to bring high-speed fibre-optic broadband internet access to every primary and secondary school nation-wide. Using this infrastructure, the country has developed the first Digital Textbooks in the world, which will be distributed for free to every primary and secondary school nation-wide by 2013. South Korea's birthrate was the world's lowest in 2009. If this continues, its population is expected to decrease by 13% to 42.3 million in 2050 In a word....it is all called savvy. It all starts at the top, and McDonald's should be ashamed that they have not responded....and are themselves totally lacking in FORESIGHT! Sies!

      Shirley - 2011-12-28 17:07

      In S.A. you show up with your standard 6 certificate,learn how to operate a till and you are now the MANAGER! The level of customer service in this country is horrible. Staff are rude,unhelpful and lazy with little or no P.R. training. If they treat sighted customers this way imagine how difficult it is for the challenged!South african patrons are far to willing to accept this shoddy service. They would be sued in overseas countries!

      Harold - 2011-12-28 19:25

      I agree bad managers make bad workers. Macdonalds needs to apologise to the nation shame on them claiming to be on holiday but they are still taking our money. Where was MR Cyril Ramaphosa while this was going on. He is the one setting staff appointment policy and attitudes.

      JudithNkwe - 2011-12-28 20:07

      Wow - that's great!

      OzzyIn - 2011-12-29 00:45

      In Australia, it is a $5,000 (R40,000) fine on first offense for disobeiance of disability laws. The problem starts at management level, but we all know the staff on the ground in ZA are scared of dogs.

      Robert - 2011-12-29 16:10

      McDonalds could not be contacted at the time, I wonder if they have any idea of what forsight is.What happened there is a travesty . Have they no compassion? apparently not1111111

  • jrmaleoskop - 2011-12-28 16:37

    boycott mac donald I say, for every one should by now know how a guide dog look like !!!!!!!!

  • don.ruffels - 2011-12-28 16:37

    Don't eat a McDonald's anyway lousy burgers - leave and don't go back to any MCD

  • sefeddt - 2011-12-28 16:39

    "The manager of the McDonalds refused to comment to Die Burger. McDonalds management was not available for comment. "Everyone is on holiday," a company employee said." PR blunder for McDonalds

      colin.dovey - 2011-12-28 16:46

      Yes you are 100% correct about the PR bloomer - Woolworth's also made a gross error by not responding the the Frankies soft drink debacle without delay, and SANRAL (The E-Tag Barons) excuse that the "top guy" was also away on leave when clients were "erroneously" billed.

      Piet - 2011-12-28 17:42

      They didn't view it important enough. It is spit in the face of all Blind people. SIES!!!

      Monti - 2011-12-28 17:50

      They have not the qualifications to reply

      Charles - 2011-12-28 17:56

      pathetic, I would say!

      SergeD69 - 2011-12-28 18:07

      The international McDonalds, with their brand to protect, should get involved in this. How about sponsoring 1000 guide dogs to be trained in South Africa and to sponsor Sanet Gouws' guide dogs for life.

      Willie - 2011-12-28 18:33

      Then call C.Ramaphosa

      Robert - 2011-12-29 16:20

      "Everyone is on holiday"I for one dont buy that. There must be "somebody" in charge.

  • Lucinda - 2011-12-28 16:41

    this is disgusting, shame on you MC shame on YOU

  • Jan - 2011-12-28 16:42

    And who owns McDonalds!!!!!!!

      Alva - 2011-12-28 17:17

      Wonder is Cyril Romaphosa will rise to the occasion and apologise.

      Piet - 2011-12-28 17:43

      BEE is off course...ha, ha, ha

      Monti - 2011-12-28 17:48

      Squirrel Ramaphosa

      George - 2011-12-28 17:51

      Cyril Ramaphosa

  • Allan - 2011-12-28 16:43

    Maybe the staff should be taught good manners, and respect for the rights of fellow South Africans. Send them to work in the states for a few weeks!!!!!

      Susan - 2011-12-28 17:05

      please dont south africans are regarded as good & hard workers around the world so dont spoil it

      StirMonger - 2011-12-28 17:28

      @susan The saffas you see overseas are a far call from the lazy sods here.

  • Shirley - 2011-12-28 16:44

    Mac Donalds you should be ashamed of yourselves. I can hear the excuse now-staff just executing policy. I hope their sales figures drop! Discrimination in S.A. is alive and well in many forms! Poor staff training,poor public relations!

  • Julio - 2011-12-28 16:45

    This woman should thank MacDonalds for sparing her from eating their horrible, cardboard tasting burgers.

  • Chris - 2011-12-28 16:52

    McDonalds with such an attitude you should not be in South Africa. Fire tha manager or get out of South Africa. No more more McDonalds for me and my family.

  • gary.hagemann - 2011-12-28 16:56

    Disgusting.....they are pathetic and food is disgusting!

  • acsteyn - 2011-12-28 16:58

    This must be one of the worst PR nightmares that they will face. I hope McDonald's will handle it with utmost care and utmost respect and institute immediate Staff training to deal with this in future.

  • Simon - 2011-12-28 17:02

    Another nail in MDs coffin.

  • dave.loughton - 2011-12-28 17:06

    Seems as if McD's have apologized - The managing director of McDonald's South Africa has apologised to a blind woman who was chased out of one of the hamburger restaurants on Christmas Day because she had brought her guide dog inside. "Greg Solomon told Sapa he would see to it that the woman, 33-year-old Sanet Gouws, would have the experience that she should have had in the first place. "McDonald's does allow guide dogs in our restaurants," Solomon said. "We regret this happened to the lady. On behalf of McDonald's I apologise sincerely to her."

      Lara - 2011-12-28 17:27

      "Greg Solomon told Sapa he would see to it that the woman, 33-year-old Sanet Gouws, would have the experience that she should have had in the first place." Now, that is a downright frightening thought.

      SergeD69 - 2011-12-28 18:14

      The international McDonalds, with their brand to protect, should get involved in this. How about sponsoring 1000 guide dogs to be trained in South Africa and to sponsor Sanet Gouws' guide dogs for life. She will require a few dogs throughout her lifetime and the dogs will need veterinarian care, food, etc. Come on McDonalds, do the right thing and pick up the bill!

      Shirley - 2011-12-28 18:30

      Too little too late! Your company obviously doesnt know anything about staff training! Tell those standard 6 employees to go clean the kennels at the spca for a month-that is showing remorse!

      Anthony - 2011-12-28 21:06

      those employees should get fired. they are truly brainless.

  • Alva - 2011-12-28 17:07

    Oooops! McDonalds staff obviously need to be properly trained and educated. It would be good if McD's offered a public apology.

      SergeD69 - 2011-12-28 17:44

      And an add that says they are guide dog friendly. Before Nando's picks up on it.

      Anthony - 2011-12-28 21:07

      cannot wait for nando,s ad

  • Ari - 2011-12-28 17:09

    Serves them right for going into a McDonalds. The inconvenience caused is unforgivable, but anyone who eats that sh#t should take a long hard look at their lifestyle.

      Shirley - 2011-12-28 18:44

      A bit harsh hey?

  • fina.vanderwatt - 2011-12-28 17:15

    Thanks to everyone that promised not to support McDonalds! I would like McDonalds International to apologize in the public to Ms Gouws! AND offer them one milkshake each per week for the next year and a special drink for Grover ...... INSIDE McDonalds!!

  • Robbie - 2011-12-28 17:16

    Thats lank blind.

  • Rip - 2011-12-28 17:17

    Disgusting! Boycott McDonalds!

  • Natasha Venter - 2011-12-28 17:21

    As disgusted as I am about them been asked to leave Mcdonalds WHO goes to mcdonalds on CHRISTMAS DAY anyway ... for a milkshake seriously !!!

      George - 2011-12-28 17:44

      Natasha Since you are so fortunate for all that you know this lady could probably only afford the milkshake on that day from Mcdonalds. you are so full of yourself but get real there are people out there that can only afford Mcdonalds as a treat. If you want to leave comments that carries weight consider the people out there that are making ends meet with a very little salary. It seems that you never eat Mcdonalds and it is not because you dont like it but rather because you can afford better. People are suffering out there and you make comments such as these. Get real!!!!!!!!!!

      willbeonekenobi - 2011-12-28 18:04

      Not everyone will go to a restaurant and order their 'specialty', and besides they may only wanted their milkshakes because they may enjoy them. And on christmas, not everyone celebrates the holiday!

      Charles - 2011-12-28 18:11

      Natasha, u disgusting!! read George's comment, than maybe u will learn something in life, but I doubt it. No feelings, too self centered

      Shirley - 2011-12-28 18:47

      As disgusted as I am WHO the hell do you think you are??? Seriously!!! You are either over privalged and under brained or delusional!!!

      Robert - 2011-12-29 16:46

      Natasha your comment stinks, has it not occured to you that perhaps they were out for a stroll, saw MsDonalds & decided to have a milkshake.

      Chantelle - 2011-12-30 08:28

      Natasha -rubbish comment -from a spoilt kid -who has her nose too far up her own ass -seriously!!!

  • wdvilliers - 2011-12-28 17:22

    http://www.facebook.com/McDonalds.ZA Please leave comments here...might make a difference

      SergeD69 - 2011-12-28 19:06

      Did go to Facebook. Seems some of the messages are censored (deleted)/ Link to the apology: http://www.timeslive.co.za/local/2011/12/28/mcdonald-s-apologises-for-guide-dog-incident

  • glen.e.huysamer - 2011-12-28 17:25

    This woman should sue McDonalds, and if they bring up the religious HalaaL nonsense then they should be sued again. It is complete discrimination of the worst kind. A law should be passed through government that any food produce within South Africa may not carry any religious stamp, or symbol and that places of business may not advertise themselves as selling religious foods or religiously approved foods. If these religious types want, they can have their own publications that they can send out to their zealots listing products and places that they may eat. Most importantly is that they may not be aloud to solicit any fee from any business providing food and or food services, this should also be made a law in South Africa. Forcing the public to accept this religious hogwash has become totally distasteful and is nothing more than a religious scam for easy money. South Africa is a free country and should not allow itself to be held ransom to any religious organizations who solicit money for food that is already cleared by the countries health department. It should be on the onus of these religious types to cover their own costs of ritual blessings and rituals cleansing hocus-pocus and should not be payable by businesses. So much should be written down as the law of this country. For McDonalds there is no excuse, entrance for a guide dog is mandatory under South African constitution and they cannot claim otherwise.

      jowza1 - 2011-12-28 17:30

      glen.simple question.where did you get your facts from

      lukman.akinwande - 2011-12-28 18:03

      Glen, this has got nothing to do with halaal or what! it is just a company policy that we should all make known to McDonald's that it should be flexible in conditions as this. If every dog owners are allowed to take their dogs into eatery, I am very sure you will be among the first to complain. Always try to get your fact straight before commenting.

      glen.e.huysamer - 2011-12-28 19:22

      Answer to the call out. In South Africa the law states that access to all handicapped people must be provided to any public building or establishment, be it wheelchair, deaf or blind. Seeing eye dogs are even allowed on our SAA, and all other public transport and even hospitals. As for the Halaal bit it is not just my sentiment, read the earlier posts and follow the vein of the discussion. And even though there might be absolutely no connection officially between the reason the dog was not allowed on the McDonalds premises because it is Halaal certified, it seems that there might be a smattering that this could have been the reason for this blatant 'phoo-paa' that McDonalds find's itself in. Which then begs the question why non-religious and people of other faiths need to put up with any form of religious certifications on any product or in any public establishment in any part of our South African society or on any part of South African soil. It is not a fact, it is a sentiment shared. And even though this article might have no bearing what-so-ever on Islam's system of soliciting money from producers of food products and eating establishments the fact is that many people are finding it a problem and offensive and that is why the subject has been raised through a string of comments posted here.

      viljoenmoz - 2011-12-28 19:51

      @Glen I went to the bathroom in Riverside mall Nelspruit behind Spur the one for wheel chairs gues what wheel chair did not fit got stuck in the door how ever in my house with normal doors it pass Ha Ha

      Ricus - 2011-12-29 12:29

      I agree 1 000 000 %!

  • lukman.akinwande - 2011-12-28 17:25

    ignorance is a big disease. the staff probably did not know what guide dog is but notwithstanding, they have to show some courtesy and care to everybody.

      Shirley - 2011-12-28 18:48

      Why do the staff come from mars? Ignorance is an overused EXCUSE! It was just plain DISGUSTING!

      emile.eley - 2011-12-29 09:13

      And I suppose they thought because its harness says "service dog", it was there looking for a job? Flippin' (pun intended) idiots.

  • glen.e.huysamer - 2011-12-28 17:27

    A grand opportunity and a perfect subject for a Nando's add!

      Arnold - 2011-12-28 17:30

      posted something similar and my post was deleted.Guess the big mac boys are watching this story closely

      SergeD69 - 2011-12-28 17:32

      Can't wait for the Nando's add!

  • Johan - 2011-12-28 17:36

    Management is to blame, fire the lot of them

  • Angela - 2011-12-28 17:38

    I would not feed that crap food to my dog, never mind eating it my self

  • Neil - 2011-12-28 17:39

    IN very bad taste MCD, bot allowing a seeing eye dog to accompany its blind partner. Last time i will support you!!!!

      Piet - 2011-12-28 17:51

      They knew if the dog see what the owner must eat the dog would not stop barking in dissaproval, and that inside...

  • dave.loughton - 2011-12-28 17:44

    Glad to see MD Greg Solomon apologised for the guide dog fiasco. A sizable donation to SA Guide Dogs is now in order!

      SergeD69 - 2011-12-28 18:18

      Agree! See the post about sponsorship.

  • memaritz - 2011-12-28 17:47

    new South Africa, new owners of McDonalds - nuff said!!!!

      OzzyIn - 2011-12-29 00:38

      Yes, and we know that most of the "new South Africans" are scared of dogs. :-D

  • Piet - 2011-12-28 18:00

    And what about the BEE companies BEE employees? Disgusting to discriminate against BLACK guide dogs...

  • dgrimett - 2011-12-28 18:03

    NO animals or birds should be allowed anywhere food is prepared or sold. I AM an animal Lover !!

      Jeffrey - 2011-12-28 18:20

      SA law ensures access for guide dogs to any building in the country, including food establishments. Statement from the Guide Dogs Association of SA: "There is a law that states that guide dogs should be allowed in public places, including restaurants. Guide dog owners carry a card that allows them access to any building in this country."

      Syd - 2011-12-28 19:58

      dgrimmett, you're right--------except for guide dogs! If you were blind your attitude would be different for sure. What a chop!

      George - 2011-12-28 20:59

      dgrimmett Effectively you are saying that blind people should not be allowed to eat out. You are so dillusional , blind people also desire restaurant food. If you are blind you are not under house arrest or bed ridden. You just can't see and they need these guide dogs so that they do not get run over , mugged , fall and break arms and/or legs , etc. The old saying is so real : There is no one as blind as the man who does not want to see. This person wants to see the sunshine , clouds etc. You that can see does not appreciate it enough until you lose it and what will you do if someone tells you , you are not allowed because of the dog. Her disability was overlooked so that some cleaner can tell her that dogs are not allowed. How stupid can you be not to know the difference between a pet dog and a necesarry guide dog. Is it because in the black culture blind people are accompanied by relatives? I am just asking because no one needs a degree to know the difference. I am sure that when she walked away she was accompanied by her dog or did the dog run in front so that she caught up with it later.

      Kyle - 2011-12-29 12:42

      @dgrimett - humansa re animals so are you saying only machines should be making food?

  • Caroline - 2011-12-28 18:16

    FRANS..... A woman who was outside came in and said it was against mc donalds policy........ sounds like a lot of thrash to me,why taking instructions from an unqualified cleaner?

  • Irene - 2011-12-28 18:17

    Don't know what's worse - MacDonald's shameful staff or their revolting burgers that consist of pure fat.

  • Caroline - 2011-12-28 18:29

    FRANS.... Dgrimett you may be an animal lover but you are not blind, i would like to see you reacting in the same manner if it was your business unless you were an unqualified cleaner.

  • annelise.boot - 2011-12-28 18:33

    Absolute onkunde....

  • ferreira.charmaine - 2011-12-28 18:45

    This type of behaviour from McDonalds is totally unacceptable. I've seen on numerous occasions at shopping centres they show no dogs allowed, except for guide dogs. I will never ever set my foot in a McDonalds again. Never been a fan never will. Shame on you McDonalds, sure if it was one of your staffs immediate family nothing would have been said or done, but then again they would be walking with a white cane cos they are afraid of dogs!!

  • PumaFred - 2011-12-28 19:16

    boycott McDonalds their food is crap anyway

  • Helmut - 2011-12-28 19:18

    Wy do people support that rubbish place boggles my mind

  • Harold - 2011-12-28 19:26

    I agree bad managers make bad workers. Macdonalds needs to apologise to the nation shame on them claiming to be on holiday but they are still taking our money. Where was MR Cyril Ramaphosa while this was going on. He is the one setting staff appointment policy and attitudes.

  • Charlotte Schweickerdt - 2011-12-28 19:29

    So sad. Blind people don't have a chance in south africa! What are they supposed to do?! When I was overseas, I saw trained dogs with their owners in Mcdonalds, and other restaurants. These guide dogs are more cleaner than some human beings. Those who do not wash their hands after the toilet but they touch the counter that you touch. I would rather have the dog thank you. Humans spread more germs than those dogs. South africa must give blind people a chance. Overseas it works.

      OzzyIn - 2011-12-29 00:35

      Funny thing is that you go to other restaurants in trendy areas in SA and they cater for the nor guide dog, flea bitten, crotch sniffing mutts with water bowls and the like while their owners allow them to roam free and do as they will. Hygiene much. Guide dogs should be the exception in restaurants. All other dogs should be left out. So many health violations, broken.

  • Peter - 2011-12-28 19:42

    What do you expect from people who barely read the rules, far less interpret them? Eish!