Woman settles car wreck drama with Audi

2012-10-25 08:51
The wrecked Audi (Facebook)

The wrecked Audi (Facebook)

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Johannesburg - A Johannesburg woman has reached a deal with Audi South Africa following a furore which erupted on Facebook after her car was wrecked at a local dealership when she took it in for repairs.

Ilka Dunne took her Audi A4 to a Northcliff workshop for repairs but was later informed that it had been wrecked, reported Volksblad.

“I was told that my car had been written off but no one could tell me exactly what had happened.

“I was told the incident would be investigated but they made me understand that the fact that the car was written off while in their care was not really their problem,” said Dunne.

The workshop told Dunne her insurer had to pay for the damages but she disagreed with them.

In the meantime, she put a picture of the wreck and an explanation on Audi SA’s Facebook page, resulting in a flood of comments and prompting numerous claims of poor service.

After three weeks, Dunne said she had made a deal with Audi although she wouldn’t reveal details thereof.

Ryan Searle, the head of Audi SA, said in a post on the group’s Facebook wall that what happened was “undeniably unacceptable and regrettable”.

He said the matter had been resolved but that Audi would continue to investigate it.
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