'Broken chocolate' situation could have been handled better – Pick n Pay

2016-04-25 17:08
(Picture via Facebook)

(Picture via Facebook)

Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

Cape Town - Pick n Pay on Monday said it had met the Mitchells Plain granny who was reduced to tears over a demand that she pay for a slab of chocolate her grandson had apparently broken in one of its stores.

A picture of the clearly upset grandmother on the floor, cradling the boy, was shared on Facebook at the weekend.

Another picture showed a slab of Dairy Milk broken in half, with the wrapper still intact. Facebook users expressed their outrage over the way the two were treated at the store on Saturday.

Western Cape Pick n Pay general manager Jarett van Vuuren said they had since met with the grandmother, whose identity was known to News24.

"We have apologised and stressed that our franchisee should have handled the situation better," he said of the store in Town Centre.

"Our customer is happy with our response and considers the matter to be resolved. We are pleased that she will continue to shop in our store."

The Lentegeur woman did not answer her cellphone or respond to messages on Monday.

Read more on:    pick n pay  |  cape town

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.
NEXT ON NEWS24X

Jordaan missing in action

2016-09-25 00:00

Inside News24

 
PARTNER CONTENT
INFOGRAPHIC: New thinking required for retirement

Everything we believe about retirement is fast becoming outdated.

PARTNER CONTENT
WATCH: How education can change a life

A university education gives students the chance to create a better future for themselves, their families and to opportunity achieve their dreams.

/News

Book flights

Compare, Book, Fly

Traffic Alerts
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.