City bills are late, but they will arrive, says municipality

2017-08-22 14:04
Msunduzi Municipality.

Msunduzi Municipality. (File)

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MSsunduzi Municipality have rubbished text messages telling residents that no municipal statements would be issued this month, but they admitted to a delay in statements being posted.

Residents were left fuming at the delay in receiving statements and no communication from the municipality. But they were left confused when a string of messages shared on social media and via text informing them to pay the same amount that they paid last month.

Residents said they were wary of the messages doing the rounds on social media and contacted The Witness.

The Witness contacted municipal spokesperson Thobeka Mafumbatha, who said the messages were false and that statements would be posted by the end of on Monday.

Mafumbatha attributed the delay in issuing statements to a new financial system — SAP — that is being implemented in the municipality.

“The allegations in the text message are incorrect. The municipality is implementing a new financial system that is expected to comply with the new regulation ... printing of statements was delayed for a few days but the process is currently being finalised by our printers,” she said.

But residents have criticised the municipality, saying that they are using the implementation of a new financial system as “an excuse for too long”.

“This financial system has been an issue for far too long. Why had the staff not been trained properly and efficiently before it was implemented to ensure smooth sailing?” asked one of the residents.

Another resident, Beryl Henning, said that she was worried about her statement as payment needed to be made by August 31 and by Monday there was still no statement in the post.

“The worst is the lack of communication. If I had not phoned The Witness, I would not have known what was happening.

“They do not answer the phones at the municipality and it is highly frustrating,” Henning said.


Read more on:    pietermaritzburg  |  msunduzi municipality

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