Gauteng home owner demands answers from security company after robbery

2016-03-31 15:08

Johannesburg - It took robbers only four minutes and 30 seconds to force a gate open, break down a door and carry valuables worth tens of thousands of rands from his Illiondale home, but the "pissed off" homeowner is angrier at Mamba Strike Force, who he says took 14 minutes to get to his home, despite a patrol car being a road away when the crooks hit.

But the security company has insisted that it responded within five minutes.

Danjay Seosankar accuses the company of selling a "false sense of security" after they claimed to have responded to a burglary within five minutes, while his surveillance footage indicates it in fact took them 14 minutes to get to his home.

However, Mamba marketing manager Dominique Munro countered that all its activity was recorded, tracked and monitored by computer and that the data could not be changed.

"Our software shows that we responded within five minutes," Munro told News24.

Seosanker, who is disabled, told News24 he was home most of the time after suffering a spinal injury last year.

At the time of the burglary last Sunday, he and his wife had been visiting friends.

Surveillance footage shows four men pulling up in a red VW outside the Seosanker home shortly after 15:00.

After ringing the intercom and receiving no response, one of the suspects fiddles with the gate's motor. Using a crow bar, he eventually gets the gate open.

The men, armed with a crowbar and pickaxe, then force their way into the house, where they steal designer jewellery, three television sets, laptops and other valuables.

Seosanker said, shortly after the thieves fled, a neighbour saw the gates and door were wide open, prompting him to press his panic button.

"According to our surveillance footage, the door was forced open at 15:27. The company claims they were there within five minutes, but the footage shows they only responded at 15:41 – 14 minutes later," he insisted.

Seosanker shared the footage with News24, explaining that he had set the time on the CCTV cameras five minutes ahead. 

"When [the burglars] gained access to the house, the alarm went off and an SMS was sent to my phone. [The security company] phoned my wife and we later saw the missed call. Why did they not respond immediately?"

It appears that the company only went to the scene when his neighbour activated his panic button, Seosanker said.

"Had they responded when the alarm was activated in the first place, these guys could have been caught.

"I have been in contact with the police and they fear these guys are involved in other burglaries and robberies. They are dangerous. The officers say it appears they will not hesitate to kill someone as they show no fear."

His neighbour also told him that one of company's officers had told him he had been at the nearby garage only a road away when the alarm was activated, Seosanker said.

"Mamba is selling us a failed sense of security," he maintained.

"They showed blatant disregard for our safety."

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