Outcry as City’s late bills arrive full of errors

2017-09-04 13:45
Residents who had received their bills claimed they had errors on them.

Residents who had received their bills claimed they had errors on them. (File)

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Frustrations are running high as some residents are yet to receive their municipal accounts, while others say details on their statements are incorrect.

The Witness asked residents on Sunday, via social media, whether they had received their statements for August.

Chase Valley resident Adi Olivier said her statement was sent to her via e-mail but the account holder details were incorrect. “I am not sure if it is in fact my account,” Olivier said.

Others who also received their statements via e-mail said they were happy to have received them but were frustrated with the inaccuracies and extra charges reflected. Lashilla Singh of Northdale said she paid her municipal account according to July’s statement but was “shocked” to find that there was a R1 200 increase in her utilities’ charges.

Feroza Butler said she paid an estimate based on what she usually pays monthly but was now “worried and afraid” she could be disconnected.

Lauren Hook said she received her municipal statement, but the details were incorrect.

“We always pay on the 29th of every month but our statement says we paid on the 17th last month and does not reflect the true amount that we paid. There is lots more that is wrong,” Hook said.

Some residents said they were still waiting for their statements to be delivered.

Michelle Driemeyer Dally said their bill has still not arrived. “I shudder to think of how many stuff-ups the municipality has made,” she said.

Dally said her parents were charged double on almost all their charges and that the statement reflects incorrect readings.“This has resulted in a bill over triple the amount of what they normally pay. Msunduzi Municipality, City of Choice, shame on you,” she said.

Shanna Moreno said she tried to call the municipal offices all week but could not get through.

“It just put me on hold then transferred me to different departments until I was disconnected after being on hold for about 30 to 40 minutes,” she said.

Msunduzi municipal spokesperson Thobeka Mafumbatha did not answer calls from The Witness on Sunday.


Read more on:    pietermaritzburg  |  utility bills

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