Vodacom double debits customers, promises full refunds

2016-01-01 20:33
(Picture: News24)

(Picture: News24)

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Cape Town – Vodacom customers who had their accounts debited twice will be refunded by Monday, according to the cellphone company.

On Friday, a number of Vodacom customers complained that their accounts had been debited twice.

In an SMS to customers on Friday afternoon, the cellular network said it was aware of the problem.

"Dear customer, due to a technical glitch, your account may have been debited twice. We are resolving the problem," the message read.

"Where a second debit was processed, Vodacom will ensure that refunds and all associated charges are paid by close of business Monday at the earliest. We apologise for the mistake and the inconvenience caused."

MyBroadband reported on Friday that Vodacom spokesperson Tshepo Ramodibe had confirmed that they had experienced a technical glitch that resulted in a group of customers' accounts being debited twice.

Ramodibe said they were investigating the cause. He did not say how many customers were affected.

Read more on:    vodacom

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