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Delivery improvement forum launched

2010-07-05 20:12

Durban - A local service delivery improvement forum has been launched in Tongaat, outside Durban, to speed up service delivery, the department of public service and administration said on Monday.

"We are aware of the increasing frustration about the generally slow pace of service delivery; poor quality and lack of speedy responsiveness by government to citizen's challenges," said Deputy Minister Roy Padayachie.

He said the forum would focus on local service delivery improvement agenda; provide support to all service delivery points and development initiatives.

The forum would also monitor and evaluate the implementation of the local service delivery improvement agenda, he said.

Padayachie said the frustration about poor service delivery was felt across the spectrum of South African society.

The forum consists of representatives of all local government service points, state institutions and local community structures.

"Whatever the reasons, be they housing, sanitation, unemployment or desperation, service delivery protests are symptomatic of the challenges that we face as a nation and as government," he said.

The project would be rolled out to other parts of the country.