News24

No delivery crisis in Gauteng - premier

2012-02-02 18:23

Johannesburg - The fact that Gauteng residents logged the most calls on the presidential hotline did not mean the province was in service delivery turmoil, Premier Nomvula Mokonyane said on Thursday.

"It is not a sign of crisis... We live in a smart province," Mokonyane said, suggesting that Gauteng residents were the most active in voicing their concerns.

Mokonyane was addressing hundreds of people in Soweto at the launch of Gauteng's own hotline.

She said progress had been made to provide essential services such as electricity and healthcare, and the hotline was an endeavour to improve these and speed up the response time.

Callers would receive a response from one of the 70 call centre agents within three days.

"In some instances they will be able to respond immediately."

Since the pilot project was launched in March last year, Mokonyane said, 95 000 calls had been handled.

"The feedback we have received since the soft launch period indicates reasonable, satisfactory levels," she said.

The presidency set up a hotline for service delivery complaints from around the country in September 2009.

- The Gauteng hotline number is 0860 42 88 364

- The presidency hotline number is 17737.

Comments
  • Sylvia - 2012-02-02 18:34

    Crisis? What crisis?

      John - 2012-02-02 19:06

      ha ha ha ha ha ha ha ha ah ah ha! The WHOLE country is in crisis! It is just that the people in the other provinces are dumb!

      John - 2012-02-02 19:13

      Since there is no crisis, will the ANC please take leave and go to Paris London and New York? We can take it from here now, thank you very much! ANC= Association of National Criminals, Abortion Murder Genocide. Destroying South Africa since 1957.

      ubhejane - 2012-02-02 19:51

      Dear Queen Mokonyane, we know there isn't a crisis. These rich people of Sandton just moan about everything. They are a disgusting bunch. They have all the money in the world and then they moan when you want to take more money from them by tolling all their roads. Don't worry about the rich. Now your official house in Bryanston has been renovated to the tune of R13 Million, you should know how the other side lives. Forget the people in the shacks and brain damaged kids who you are not paying damages to. Buy more blue lights and it is time to upgrade to a Range Rover now.

      Juan - 2012-02-03 03:02

      No merely challenges

      Adam - 2012-02-20 17:13

      The only crisis is your brain, there seems to be a service delivery problem between the two cells.Thank God the province hasnt already imploded.

  • TrueTenacity - 2012-02-02 18:39

    There isn't a crisis... crisis can be fixed... this is way beyond crisis...

      Max - 2012-02-02 23:00

      And I think the ANC realizes exactly that, that is why hotline after hotline is launched with zero effect on anything. Every right thinking person in this country as well as Government know what the problems are that must be fixed, hotlines will not solve anything they are just tools to calm down citizens.

      alansmartSnr - 2012-02-20 17:16

      Whoooaaa!! No crisis? She's right. It's not a crisis. Its a damn catastrophe. AND how the hell can she boast about 3 days re-action time. Only a retard would think that that is acceptable. Wake up and do your job which I amongst others, pay your salary!

  • Shirley - 2012-02-02 18:45

    This is governments problem-they NEVER see a crisis or a problem. Their apathy and disregard for various problems is sickening!

  • ReunionofIntelligentMinds - 2012-02-02 18:49

    What a flippen joke. I phoned the presideny hotline regarding a problem encountered at the Baragwanah Hospital.Before we came eventually to my complaint they asked my whole pedigree, even my identity number.I was told they would come back to me by the following week Thursday. I told them seeing that my friend was dying I did not have the luxury of a 7 day waiting period.O yes and I forgot to mention how long it took me to come through to the number.

      ubhejane - 2012-02-02 19:59

      Same here. I wrote the Department of Education a serious letter two weeks ago. No reply. Probably deleted!

  • maseratifittipaldi - 2012-02-02 19:07

    "No delivery" crisis in Gauteng - premier

  • braamc - 2012-02-02 19:07

    Blah blah blah, get your fat ass to work and do some

      steve.dupreez - 2012-02-02 19:26

      lol be careful - she will "point" you with that finger then you're history

  • Khumbuzile Ntuli - 2012-02-02 19:11

    What I would like to know is what has been done with the 95 000 calls received since last year,has there been change.

      bernpm - 2012-02-02 22:25

      95000 calls over a year is 475 calls per day over 200 working days. 70 agents taking 475 calls is a little under 7 calls a day or less than 1 per hour per agent. If it is meant to be a 24/7 line, it will be a lot less. These guys must really be overworked and in line for a bonus at year end.

  • Scouter - 2012-02-02 19:11

    Shouldn't be too long before typhoid breaks out in our townships a'La Harare.

  • Khumbuzile Ntuli - 2012-02-02 19:11

    What I would like to know is what has been done with the 95 000 calls received since last year,has there been change?

  • Koos - 2012-02-02 19:50

    We are investigating. This must be the apartheid regime.

  • lisa.evansdominick - 2012-02-02 19:51

    what utter crap!!! these people live in a dream world...

  • brieuse - 2012-02-02 19:57

    what a chop

  • Khumbuzile Ntuli - 2012-02-02 22:11

    What I would like to know is what has been done with the 95 000 calls received since last year,has there been change?

  • Khumbuzile Ntuli - 2012-02-02 22:11

    What I would like to know is what has been done with the 95 000 calls received since last year,has there been change?

  • Khumbuzile Ntuli - 2012-02-02 22:11

    What I would like to know is what has been done with the 95 000 calls received since last year,has there been change?

  • Khumbuzile Ntuli - 2012-02-02 22:11

    What I would like to know is what has been done with the 95 000 calls received since last year,has there been change?

  • Khumbuzile Ntuli - 2012-02-02 22:11

    What I would like to know is what has been done with the 95 000 calls received since last year,has there been change?

  • Khumbuzile Ntuli - 2012-02-02 22:11

    What I would like to know is what has been done with the 95 000 calls received since last year,has there been change?

  • Kim - 2012-02-03 06:26

    Oh yes, we live in a "smart province" with no crisis. Step out of your cocoon and see Gauteng from other eyes. Then make us all T shirts with "stupid" written on.

  • hein.huyser - 2012-02-03 08:27

    Nomvula, my power is off this morning for a second time in as many weeks. For me that is a crisis, because I don't pay taxes on an irregular basis and you don't get paid on an irregular basis, why must my electricity supply be irregular. There is a crisis, you are just too arrogant to realize it. Maybe I must skip a month (to pay taxes) every time my service is interrupted, then, when the whole system have completely collapsed, you will come to terms with the truth

  • Jacqui - 2012-02-03 10:26

    95.000 calls, but no crisis. How can we survive with such idiots in charge?.

  • Leon - 2012-02-03 10:38

    All i hear is blabla 4kingBla!

  • Alfred - 2012-02-20 17:00

    The powers that be must realize that the average South African is NOT feeble-minded. Our government is flushing our beloved country down the toilet.

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