Protector happy with Joburg billing efforts

2012-07-11 22:24
Thuli Madonsela (File, Beeld)

Thuli Madonsela (File, Beeld)

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Johannesburg - Public Protector Thuli Madonsela is satisfied with efforts by the City of Johannesburg to tackle its electricity billing problem, her office said on Wednesday.

The same applied to the way the city was dealing with Bramfischerville township service delivery queries, it said.

Madonsela met Mayor Parks Tau in Pretoria on Wednesday, her spokesperson Kgalalelo Masibi said in a statement.

"[The] public protector said she was encouraged by the delivery on undertakings made in April 2011, and more recently on the Bramfischerville sewage and water seepage problem."

Masibi said Madonsela had commended the city's new electricity billing system and the proposed plans to ensure clients' queries were addressed swiftly and transparently.

The city was expected to finalise its draft of a Customer Service Charter by July 31.

Tau was expected to present a report on progress made in Bramfischerville and his plan of action to Madonsela on July 20.

"The public protector and the mayor also agreed to report back to the community of Bramfischerville on a date to be agreed [upon]," said Masibi.
- SAPA

Read more on:    parks tau  |  thuli madonsela  |  johannesburg  |  local government  |  service delivery
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