Public Protector explains her job
Pretoria - Public Protector Thulisile Madonsela spoke on Monday on how much it pained her that most people did not know about the services of her office.
Speaking to a few community members at a hall in Mamelodi East, Madonsela said that many people only approached her office after many years had lapsed.
"This presents problems regarding information and remedial action," she said at the launch of the inaugural Public Protector good governance week.
The Public Protector was hoping to reach all the people in the country who did not know about her office's services during this week.
"I want people to trust my office with confidential information about corrupt activities as envisaged in the Prevention and Combating of Corrupt Activities Act and Protected Disclosures Act."
Madonsela urged people to raise complaints about government services or conduct and also appealed to organs of state to respond expeditiously when her office asked questions.
"Without co-operation by organs of state the Public Protector cannot fulfil its constitutional mandate and commitments," she said.
Acknowledging the problem of limited resources, Madonsela said the office was trying to balance speed and thoroughness of investigations.
Her office had however "speedily" unlocked a lot of social grants, Unemployment Insurance Fund payouts and issuing of IDs among other reported cases, she said.
"Let's continue to work together to promote a good governance with a specific focus on achieving a state that is accountable, operated with integrity and is responsive to all its people."
The Public Protector focus week started across all provinces on Monday and would run until Friday.
It would include various community visits and outreach programmes.