Zuma, Baloyi sign 'Outcome 12'

2010-10-15 07:50

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Cape Town - Public Service and Administration Minister Richard Baloyi on Thursday signed the delivery agreement with President Jacob Zuma for government's "Outcome 12".

The January 2010 Cabinet Lekgotla adopted 12 outcomes for implementation by government in the medium-term.

"Following this process, we committed to lead and drive the implementation of Outcome 12 - 'An efficient, effective and development oriented public service and an empowered, fair and inclusive citizenship'," Baloyi told a media briefing at Parliament.

The delivery agreement was a negotiated charter reflecting the commitment of the key partners involved in the direct delivery process, working together to undertake activities effectively and on time to produce the mutually agreed-upon outputs, which in turn would contribute to achieving Outcome 12.

Implementation of the delivery agreement would be phased in over four years, and would be reviewed annually in consultation with the performance monitoring and evaluation department in the presidency, Baloyi said.

Key strategic areas


The delivery agreement covers seven key strategic areas.

On output one - service delivery quality and access - it says a 2009 geographical access study conducted by the department shows many people still travel very long distances to access service points in some areas, despite improved government services.

This is because government departments tend to plan their service access improvement initiatives in silos and related services of government are often not located in close proximity to one another.

This lack of co-ordination makes it difficult for people to access a combination of services in the same area.

Thus, more work needs to be done to improve service delivery quality and access.

The focus areas for output two - human resource management and development - includes recruitment, retention and career pathing, discipline, and human resource planning, skills development and cadre development.

Culture of service excellence

"The parties... agree that while there is a need for regulatory review in some areas, such as discipline and recruitment with the aim of improving the efficiency and effectiveness of processes, the key challenge facing the public service is to improve implementation by promoting a culture of service excellence, not further legislative reform."

Output three - business processes, systems, decision rights and accountability -- will, among others, ensure an alignment of business processes, focus on supply chain management, including procurement, delegations and decision rights, financial management, and organisational design.

On output four - corruption tackled effectively - the agreement says a key thrust will be on anti-corruption initiatives stepping up prevention and detection of corrupt activities, and significantly speeding up enforcement responses.

One fundamental innovation is that while the focus of anti-corruption prevention capacity will remain within departments and other institutions, enforcement will be strengthened by a new specialised anti-corruption unit to be located within the department of public service and administration.

Regarding output five - nation building and national identity - government will develop multiple and diverse campaigns and educational interventions to educate South Africans about the history of the Constitution, what it says, how it works and what rights and responsibilities it grants to and expects from citizens.

Citizenship education


Understanding and appreciating diversity in South Africa is more than about cultural sensitivity and awareness.

It must be expanded to educating South Africans about diversity in a broader sense, of gender and race and class and political opinions.

Citizenship education will be included in the training and preparation of public servants.

On output six - citizen participation - the agreement says making citizenship central to the South African national identity means empowering South Africans to behave as citizens in their vertical relationships with public bodies and with respect to the law.

Finally, on output seven - social cohesion - it says a socially cohesive and democratic society is one where individuals treat each other with fairness, respect and as equals.

There is a need to develop democratic social capital to meet this measure.

Government will in this regard support activities that build democratic social capital.

- SAPA

Read more on:    richard baloyi  |  jacob zuma  |  service delivery
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