ARTICLES RELATING TO OMBUDSMAN

Survey looks at consumer complaints

2014-09-24 07:00

A survey of the complaints brought to the Consumer Goods and Services Ombudsman shows just how consumer protection regulations are being put into action.

Consumers get R119m for insurance complaints

2014-05-16 15:30

Consumers are becoming more educated about customer service issues relating to insurance, says an expert.

Most bank complaints about ATMs - ombudsman

2014-04-16 12:39

More than a fifth of complaints to the banking ombudsman in the past year involved automated teller machines, according to its annual report.

Consumers take no nonsense from insurers

2014-04-08 11:20

Complainants are becoming more demanding and persistent in pursuing their complaints, according to the Ombudsman for Long-term Insurance.

Credit clearance muddle

2012-11-20 15:55

Advice for a Fin24 user whose credit record does not reflect the issuing of a debt clearance certificate.

Trouble with a car dealer: what to do?

2010-05-07 17:29

Can I cancel my contract after buying a car from a dealer?

 

An ear for consumer complaints

2014-07-16 14:13

If you are a dissatisfied customer, the Consumer Goods and Services Ombud offers a free out-of-court service which could be surprisingly fast and effective.

Three things to know about life insurance

2014-05-05 16:43

Consumers' complaints about long-term insurance are mostly about communication, service and claims declined and an expert gives tips on what to be aware of.

Ombudsman fines top four banks R125m

2014-04-16 11:01

The Reserve Bank says it has fined the country's top four banks a total R125m over lax anti-money laundering controls.

Consumers should do retail homework

2013-10-16 14:51

Consumers should do online searches to see whether companies have complaints against them, says the Consumer Goods and Services Ombudsman.

Investors’ complaints stream in

2012-07-08 14:05

The office of the ombudsman for financial advisers and intermediaries is experiencing an increase in complaints from investors who have lost their money.

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