Don't panic over Samsung firmware update

2014-03-25 11:25
The Galaxy S4. (Duncan Alfreds, News24)

The Galaxy S4. (Duncan Alfreds, News24)

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Cape Town - Don't panic about your Samsung device after the most recent update, the South Korean firm has said.

The company recently released an update to the firmware running its Galaxy range of smartphones, but some users reported problems once the update was installed.

Samsung said that updates were done after careful consideration.

"Updates are released after extensive local testing with local operators to ensure the quality of the user experience before it is rolled out to South African consumers," Richard Chetty, director of Service at Samsung South Africa told News24.

However, some phones exhibited problems like delayed responses and apps crashing after the update was installed.


One of the risks in installing an unofficial update is that the phone may "brick", meaning the device becomes completely unusable.

Some users have found that holding down the volume and power button when starting an Android phone can restore the device.

Chetty advised that customers who wished to update their devices should ensure that all content is backed up before proceeding.

He also suggested that the preferred method to update the smartphones is via the Kies PC client software though the phones also support updates via Wi-Fi or 3G networks.

"Users can also visit their nearest Samsung Smart Care Service Centre where representatives can assist with an upgrade," Chetty said.

On its product support website, Samsung also advises customers to ensure that at least 100MB is available on the device prior to running the update and the update will not apply to rooted phones.

Chetty said that Samsung is unaware of any issues relating to the firmware upgrade and urges users who have problems to call its customer care call centre.

"In the event that the user experiences a problem after a firmware upgrade, they contact Samsung Call Centre on 0860 726 7864."

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Samsung Care Centres:

- Johannesburg: Cnr 14th Avenue & Hendrik Potgieter, Weltevreden Park
Phone: 011 675 7715

- Durban: Redlyn Business Park, 5 Riverhorse Place, Riverhorse Valley
Phone: 031 569 2806

- Cape Town: 11 Park Lane, Cnr Park Lane & Century Way, Grand Central, Century City
Phone: 021 551 5534
- News24
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