Don't panic over Samsung firmware update

2014-03-25 11:25
The Galaxy S4. (Duncan Alfreds, News24)

The Galaxy S4. (Duncan Alfreds, News24)

Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

Cape Town - Don't panic about your Samsung device after the most recent update, the South Korean firm has said.

The company recently released an update to the firmware running its Galaxy range of smartphones, but some users reported problems once the update was installed.

Samsung said that updates were done after careful consideration.

"Updates are released after extensive local testing with local operators to ensure the quality of the user experience before it is rolled out to South African consumers," Richard Chetty, director of Service at Samsung South Africa told News24.

However, some phones exhibited problems like delayed responses and apps crashing after the update was installed.

Risks

One of the risks in installing an unofficial update is that the phone may "brick", meaning the device becomes completely unusable.

Some users have found that holding down the volume and power button when starting an Android phone can restore the device.

Chetty advised that customers who wished to update their devices should ensure that all content is backed up before proceeding.

He also suggested that the preferred method to update the smartphones is via the Kies PC client software though the phones also support updates via Wi-Fi or 3G networks.

"Users can also visit their nearest Samsung Smart Care Service Centre where representatives can assist with an upgrade," Chetty said.

On its product support website, Samsung also advises customers to ensure that at least 100MB is available on the device prior to running the update and the update will not apply to rooted phones.

Chetty said that Samsung is unaware of any issues relating to the firmware upgrade and urges users who have problems to call its customer care call centre.

"In the event that the user experiences a problem after a firmware upgrade, they contact Samsung Call Centre on 0860 726 7864."


- Follow Duncan on Twitter


Samsung Care Centres:

- Johannesburg: Cnr 14th Avenue & Hendrik Potgieter, Weltevreden Park
Phone: 011 675 7715

- Durban: Redlyn Business Park, 5 Riverhorse Place, Riverhorse Valley
Phone: 031 569 2806

- Cape Town: 11 Park Lane, Cnr Park Lane & Century Way, Grand Central, Century City
Phone: 021 551 5534
- News24
Read more on:    samsung  |  mobile
SHARE:

Read News24’s Comments Policy

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
57 comments
Add your comment
Comment 0 characters remaining
 

Inside News24

 
/News
 

90-year-old's incredible travels

Age is but a number. This grandma is living life to the fullest!

 
 

Where were you when you last felt alive?

10 facts about swimming you didn't know
Snors with a cause - creating awareness of male health
Inspiring: Rock climbing with just one leg
Watch! Skateboarders racing cyclists

Jobs in Cape Town [change area]

Property [change area]

Travel - Look, Book, Go!

Magical Massinga

Spend 5 nights at the gorgeous Massinga Beach Lodge in Mozambique and only pay for 4 from R13 220 per person sharing. Includes return flights, accommodation, transfers and romantic turndown. Book now!

Kalahari.com - shop online today

Save up to R2100 on electronics! – As seen in the catalogue

Wishing for tech gadgets this festive? Save up to R2100 on hot tech products at kalahari.com. While stocks last. Shop now!

TV Series – 2 for R299

Loads of hot titles to choose from. Shop now!

Hot offer: Up to 50% off irons

Save up to 50% on all Philips irons. While stocks last. Shop now!

Seen something you like in our catalogue?

Find the perfect gift and save up to R5000 – As seen on the catalogue. Hurry and shop now!

Toys 4 for the price of 3

Buy 4 toys and get the cheapest FREE! Offer valid while stocks last. Shop now!

OLX Free Classifieds [change area]

Samsung Galaxy s4

Mobile, Cell Phones in South Africa, Western Cape, Cape Town. Date October 24

Best bargain in big bay

Real Estate, Houses - Apartments for Sale in South Africa, Western Cape, Cape Town. Date October 25

VW Golf 6, 1.6 Trendline (Excellent condition)

Vehicles, Cars in South Africa, Western Cape, Cape Town. Date October 25

Horoscopes
Aquarius
Aquarius

You may be doing the work and playing the game, but your innovative mind is on a far away planet planning the next big thing....read more

There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.








Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.