Google sorry over Gmail outage

2014-01-25 13:47
Google headquarters. (Marcio Jose Sanchez, AFP)

Google headquarters. (Marcio Jose Sanchez, AFP)

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San Francisco - Google apologised after the internet giant's widely used free e-mail and an array of other services were disrupted by apparent software woes.

"Earlier today, most Google users who use logged-in services like Gmail, Google+, Calendar and Documents found they were unable to access those services for approximately 25 minutes," Google engineering vice president Ben Treynor said in a blog post.

"For about 10% of users, the problem persisted for as much as 30 minutes longer."

Gmail service appeared to resume for some users shortly after the outage occurred.

It was unclear what triggered the outage, which affected users in at least India, Britain and the US.

Yahoo, which runs a rival internet service, posted a screenshot of the Gmail error page on Twitter.

"We're investigating reports of an issue with Gmail. We will provide more information shortly," the company said on its "App Status" dashboard online, which tracks the state of various Google services.

Users attempting to sign on saw a "temporary error" message and a brief note: "We're sorry, but your Gmail account is temporarily unavailable. We apologise for the inconvenience and suggest trying again in a few minutes."

The internet search giant's Google+ social network, as well as its YouTube video service, appeared sluggish as well.

"Whether the effect was brief or lasted the better part of an hour, please accept our apologies - we strive to make all of Google's services available and fast for you, all the time, and we missed the mark today," Treynor said.

"The issue has been resolved, and we're now focused on correcting the bug that caused the outage, as well as putting more checks and monitors in place to ensure that this kind of problem doesn't happen again."

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