Telkom app making steady progress

2012-12-13 22:25
The Apple iPad. (AP)

The Apple iPad. (AP)

Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

Cape Town - Telkom's bid to use mobile applications in customer engagement may have got off to a slow start as it has not yet had wide acceptance on the Apple App Store.

Launched on 22 November, the app is designed to improve customer service, Telkom said at the time.

"The App was designed and developed as part of a wide-ranging drive to improve customer experience by offering convenience and ease of use," Telkom said at the launch of the app.

The iPad Telkom app was downloaded 2 544 times, but the 8ta app had 18 034 downloads.

So far on the App Store though, the app has only received one review and a poor rating.

"What's the point?", wrote a user named PierreQ77.

The app allows fault reporting, the location of the nearest Telkom store, and is linked to the account balance, but some have argued that it would be useful to include more detailed information on the service to assist consumers.

Telkom said that the functionality of the 22.4MB app will be expanded.

"Functionality extensions for both the 8ta Data and Telkom application are under development - launch dates will be communicated when it is appropriate to do so," Telkom group communication senior specialist: media relations Pynee Chetty told News24.

Telkom released an Android app as well, and a BlackBerry app is on the way.

"All three applications are available on Android and iOS versions. Development is underway for a BlackBerry application - launch dates will be communicated when it is appropriate to do so," Chetty said.

- Follow Duncan on Twitter
Read more on:    telkom  |  mobile

Join the conversation! encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.
NEXT ON NEWS24X publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Inside News24


Millions of plastic particles in our food!

Scientists and researchers believe that almost five million tons of plastic is dumped in the oceans every year and it’s affecting our food.



Plastic on your plate
Prince George the green prince?
Lean, green, drifiting machine
One man's $1 million vision for an eco Africa

Book flights

Compare, Book, Fly

Traffic Alerts

Trying to keep time for your social commitments and friendships as well as taking care of work and health obligations can be more

There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.