Airline forgets toilet paper for 10 hour flight

2013-06-24 14:40

San Francisco - United Airlines skipped an important detail on a recent flight, and it wasn't ensuring tray tables were in the upright and locked position.

Huffington Post reports that the crew for United Flight 931 from San Francisco to London, failed to stock the plane with toilet paper, forcing passengers and attendants to improvise. 

Some of the bathrooms reportedly ran out en route, leading flight attendants to stock them with cocktail napkins instead.

Passenger reactions ranged from eye rolls to outrage.

United later apologized for the incident, releasing the following statement:

We apologize to our customers on this flight for the inconvenience and would like the opportunity to welcome them back.

United explained that if the plane had stopped to stock toilet paper once the shortage was discovered, the flight would have been delayed.

While a lack of toilet paper may be a minor oversight, the debacle adds insult to injury for United, which was recently ranked lowest among airlines on the American Customer Satisfaction Index (ACSI) for the second year in a row.

 
Read more on:    flights  |  travel international

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