Airport slammed for Facebook faux pas

2013-03-15 08:49
The photograph London Luton Airport postedon their Facebook page with an inappropriate caption.

The photograph London Luton Airport postedon their Facebook page with an inappropriate caption. (Gabriel Widyna, Wikimedia Commons)

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London - After posting a photo of a crashed airplane to its Facebook wall along with a cheeky remark, London Luton Airport has apologized for mocking a fatal tragedy, NBC News reports.

The photo showed the Southwest Airlines flight that had skidded off a snowy runway at Chicago Midway International Airport, and careened through a barrier wall and into a busy street on December, 2005.

London Luton's Facebook caption accompanying the photo, left up for an hour and fifteen minutes, said, "Because we are such a super airport ... this is what we prevent you from when it snows... Weeeee :)."

However, what they didn't take into consideration at the time, was that a six-year-old boy had been killed in the accident when a car hit the out-of-control aircraft.

"London Luton Airport apologises unreservedly for the post on Facebook, which was wholly unacceptable and insensitive," said airport spokesperson Louise Ross. Two individuals have been suspended from the Facebook account, she said. The post has been removed in the mean time. 

She added that they have Social Media guidelines that clearly outline is acceptable and what is not, but that a new, over-enthusiastic member of their support team had made an honest, though misguided mistake in this case. 

"We are now carrying out an assessment of our guidelines and procedures and identifying further measures that will prevent something like this from ever happening again," said Ross.

 
Read more on:    flights  |  travel international

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