BA passengers spend night on the floor

2013-06-06 10:35
Venice - British Airways has promised to compensate passengers who had to sleep all night on the floor at Venice airport due to cabin crew having worked their maximum hours.

Travelmole reports that around 140 passengers, including children, had to spend the night at the closed airport without anything to eat and drink.

Although their flight had been delayed due to a technical slip-up, which meant crew had worked more than the legal number of hours, the airline operator said Venice was so busy, it could not find accommodation for the passengers and the cabin crew.

Some passengers told the BBC that staff locked the doors and also locked up their luggage but the BA, issued a statement yesterday, saying the company is sorry for the disruption faced by travelers.

"We will work with them to provide compensation. We always do everything we can to avoid an overnight flight delay, but when this happens we offer hotel accommodation to those travelling with us. Unfortunately, due to the volume of visitors to Venice we could not secure any rooms for our customers or cabin crew,” reads the statement.

According to the airline, the aircraft meant to operate the flight to Gatwick was delayed into Venice due to technical defects earlier in the day. This regrettably meant that the cabin crew in charge for the safety of our passengers had exceeded their available working hours therefore unable to fly back to London. The two pilots were still within their hours and returned the aircraft to London.

However, the airline has despatched a replacement aircraft to Venice on Thursday to take those affected passengers back to Gatwick.

Read more on:    flights  |  travel international

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