Heathrow IT glitch causes delays

2013-09-26 09:27

London - Hundreds of British Airways passengers were unable to fly from Heathrow on Wednesday due to a computer problem.

The Telegraph reports that travellers wanting to check in luggage at Terminal 5 were unable to do so, leaving many with no option but to remain at the airport as flights continued to depart. Those with only hand luggage were still able to fly. 

The problem began around 09:00. While staff had restored partial check-in for hold baggage by 11:30, it was too late for hundreds of travellers who were forced to rebook on later flights. Incoming flights were not affected.

Check-in services were back in operation by early afternoon and additional staff were deployed to help passengers. 

A BA spokesman apologised for the inconvenience and said "all of our flights continue to operate as normal".

Terminal 5, from where nearly all BA's Heathrow flights operate, is no stranger to technical problems, as it had a disastrous opening day in March 2008, also caused by computer issues. Hundreds of bags went astray and there were long flight delays.

Ever been affected by an IT glitch at the airport? Tell us about it in the comment section below or send your story to info@news24travel.com 

 
Read more on:    flights  |  air travel  |  travel  |  travel international

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.
NEXT ON NEWS24X

SHARE:

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
0 comments
Comments have been closed for this article.

Inside Travel

 
/News

#FindYourEscape with Traveller24

Your insider guide to exploring South Africa and the world...
 
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.