Passengers slam Aussie airports

2013-05-07 14:48
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World's best airports

The 2013 World Airport Awards recently released its list of the top 100 airports in the world and three South African airports made it into the top 30. We take a look at the top 10.

The Australian Competition and Consumer Commission (ACCC) has slammed Australia's five largest airports for deteriorating service standards.

Travelmole reports that Sydney Airport is the worst offender.

In the annual report on the state of the country's airports, the airports competition watchdog called for intensified investment with a view to lessen excessive congestion in the future.

ACCC chairperson Rod Sims said the overall level of service at the largest airports including Sydney, Melbourne, Brisbane and Perth was lower in the 2011/12 financial year compared with 2010/11 despite making continuous profits.

According to the report, the ACCC takes into consideration the views of the passengers, airlines and border agencies.

However, for the first time since 2007-08, the regulator said none of the five airports achieved an overall rating of at least "good".

"It is apparent that continued growth in passenger numbers at most airports is placing pressure on existing aeronautical infrastructure, contributing to lower service standards," Sims said.

Sims also stated that Sydney Airport was of greatest concern hence the "pattern of price and earnings increases, lower service standards and low investment levels compared with other airports".

Although Brisbane Airport received the highest ranking for quality of service, Adelaide Airport saw recorded decline in passenger numbers, average revenues and margins in the year 2011/12.

The report reveals that Perth Airport recorded a mere 27% in international passengers and 20% in domestic flights.

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