SAA scoops top accolades

2013-04-17 16:51
Johannesburg - South African Airways has scooped two major endorsements from recognised industry experts.

In the first SAA topped the list of the most on-time airlines in the world in a poll produced by FlightStats, a global flight and airport information services provider.

It also revealed that South African Airways is one of the only two major international carriers that delivered over 90% of their flights on time in March. SAA occupied the pole position 92.26% whilst Gulf Air came in second at 92.11%.

According to the findings, major international airlines had on average delivered 78.76% of their flights to the arrival gate within 15 minutes of schedule in March, up slightly from February’s 77.64%. Cancellations for the same group in March were 1.35%, down from 1.57% last month.

SAA’s general manager of operations, Zuks Ramasia, said, “SAA’s above average operational showing among global competitors is the result of the skill and efforts of highly trained teams across all functions, working in tandem to ensure safe, efficient and value for money operations".

Following The On-Time Performance accolade comes the Best Business Class product amongst Star Alliance carriers. Voted by the FVW, a German leading travel trade magazine, voted SAA’s business class as the Best Business through its mystery shopper initiative.

Although the publication’s incognito mystery shopper tested the Business Class products and services of Star Alliance carriers on long-haul flights out of Germany, SAA topped the list with 94 points out of 100, beating three renowned European airlines.   

SAA ranks high for its comfortable fully lie-flat seats, while its class-leading comfortable duvet, extra-large pillow and padded bedding also got the nod from the magazine’s mystery shopper category. SAA also attained 24 out of 25 points for its check-in and lounge facilities whilst the cuisine was rated 18 out of 20 and service 19 out of 20 points respectively.

“It is very humbling to note that those that we serve daily with our renowned South African hospitality recognise the effort that we put into making their travelling experience convenient, safe and comfortable. Every South African should take pride in the fact that their national carrier is Africa’s most awarded airline and held in high esteem by travellers from across the world,” states Ramasia.

SAA travels across 26 African destinations as well as accessing over 1 300 airports in almost 200 countries through its Star Alliance membership, thus leaving the carrier as one of a handful of airlines that have direct flights to all continents.

“We at SAA, practically bring the world to Africa and takes Africa to the world, and considering these awards, we do so on time and in unrivalled comfort.  Regardless of these recent accolades, we will continue to put concerted effort in improving our product offering and service levels,” Ramasia concluded.


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