kulula Airline Info

2013-03-01 09:39
Cheeky and cheap! Thanks to Kulula.com these two words are now firmly entrenched in the local traveller's itinerary. Launched in 2001 as South Africa's first low cost carrier by Comair, the local subsidiary of British Airways, Kulula has maximized the fun aspect of flying. Its unmistakable green livery can be spotted at South Africa's International airports in Johannesburg, Durban and Cape Town. The carrier also operates flights to regional destinations Mozambique, Nambia, Zambia and Mauritius.

Kulula is well-known for stimulating competition within the industry after it initiated flight routes from the privately owned Lanseria and the brand has since branched out into Kulula Holidays and Kulula Travel insurance.

Check in

    Checking in at the Airport

Check-in opens 90 mins before your flight and closes 30 minutes before take-off. You will need to bring your valid ID, driver's license or passport with you when you check-in and board the plane. Remember to arrive early and always factor in enough time for any unexpected delays.

- Online check-in

If your flight number has 3 digits, you're able to choose your seat 24 hours prior to your departure. Avoid the queues with this service that allows you to print your boarding pass at home. If your flight number has 4 digits or you're flying to one of Kulula's short haul international destinations you will unfortunately not be able to use this service.

- Mobile notification

kulula offers mobile notification of flight changes and delays. When checking in online there is no sms notification, but you are able to print out your boarding pass or have it emailed to you.

- Self check in

You are able to pre-seat yourself with this service as with the online check-in. Your boarding pass will however be issued immediately.

- Pre-seating

Pre-seating is possible with online check-in, barring the exit rows. When checking in normally at the airport, a seat will be assigned to you, but a specific seat number cannot be guaranteed. Parents travelling with kids, disabled or elderly persons may not sit on the seats with 'exit' marked on the headrest.

- Boarding

You'll be asked to present your valid ID or driver's licence at the boarding gates so please keep it handy. Boarding gates will close 20 minutes before take off.

On board services

- Wifi

No wifi as yet.

- Meals

Kulula does not serve complimentary meals on board, however the airline has partnered with Woolworths to provide a menu of quality snacks and drinks to order. Both alcoholic and non-alcoholic beverages are available on all flights.

While cash is the preferred payment method, credit cards are also accepted. Unfortunately debit and check cards cannot be accommodated.

- Entertainment

Kulula specialises in bringing smiles to the faces of their customers, as staff members let fly with quirky quips from boarding to touch-down. The complimentary in-flight khuluma magazine also provides a great read, with humorous, interesting and insightful stories and great pictures.

- Cabin features

While the outside of Kulula aircraft always display eye-catching paint jobs, the inside is kept simple. Being a low-cost carrier, kulula does not provide first- or business class seating on any of their flights.

- Loyalty programme

Kulula has a loyalty program called Jetsetters that rewards frequent flyers with money back in a virtual currency called ‘kulula moolah.' Once you've built up a bit of a collection, this money can be used to pay for flights, or part of flights. You'll automatically earn kulula moolah on each flight sector paid (excluding VAT and taxes) by credit card or cash and valued over R200. If you spend R200 or more on your base fare you'll earn between R10 and R40 per sector. R1 kulula moolah = R1, so there are no complicated calculations when booking your flight.


Plane Facts

Having had their first flight in the August of 2001 Kulula is still a relatively new airline, yet it has been able to achieve quite a bit in its short existence.

- In 2003 they were voted "the best domestic airline" by the Airport Company of South Africa (ACSA).

- By May 2005 Kulula were celebrating transporting their 3 millionth passenger.

- By 2006 they started flying out of Lanseria with a daily flight between Cape Town and Jo'burg.

- In 2007 Kulula won the "Skytrax" award for best low cost airline in Africa. The airline also secured the Gold Loerie Award for their credit card campaign that launched them into the Financial Services sector.

- 2007 also saw the airline team up with Food and Trees for Africa, in order to launch project green, which resulted in the introduction of more fuel-efficient Boeing 737 planes into the Kulula fleet.

- In 2008 they increased their flights between Lanseria airport and Cape Town and took second place in the annual Markinor Sunday Times "Top Brands" survey in the domestic airlines category. Their SA Tourism campaigns won two Silver Loerie awards for encouraging South Africans to travel in their own country. That year they also won the ‘Best Low Cost Airline' at George and PE airports as part of the fifth annual Feather Awards.

-In 2009 Kulula.com was awarded 2nd prize behind British Airways Comair in the Sunday Times "Top Brands" survey, they scooped a Bronze Loerie Award for their kulula connect radio campaign and won Second prize behind British Airways in the Orange Index Awards (for excellent customer service).

- In 2010 Kulula .com scooped a creative circle award for Price Positioning "Unofficial Sponsor /Not Next Year" news paper ads, won Gold & Bronze Loerie for best integrated campaign for our "you know what" campaign and won the Orchard award from the Saturday Star for our "you gotta love flying" Top gun TV ad.

- Fleet

Kulula now operate a fleet of Boeing 737s - a more fuel efficient fleet, which is less harmful to the environment. In fact, it burns 26% less fuel than the MD82s previously flown by the low-cost carrier. The 737 also boast more leg-room, increasing its appeal with passengers.

- Flight routes

The airline fly's to the following destinations:
Johannesburg (Lanseria)
Cape Town
Port Elizabeth
George
Durban
Zambia
Namibia
• Mauritius
• Mozambique.


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