Lack of legroom top complaint: TripAdvisor
2013-03-04 11:45
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Check out the top ten airlines by space passengers get when they fly economy class, according to an annual Business Traveller survey.
Feeling cramped during the journey was the most common complaint among more than 2 000 Americans who were questioned in TripAdvisor's annual air travel survey.
The Telegraph reports that 38% of votes went to legroom being the biggest issue for travelers. However, most of the respondents to the poll-type survey said they would not be keen on paying more for a roomier seat.
When asked how muych they would be willing to pay for a seat upgrade, 85 percent of travellers said they would pay less than $25 (about R227) for a seat upgrade on domestic flights, 81 percent would pay $50 (R454) or less on international flights.
Following limited legroom, the other four top complaints were costly airline fees and ticket prices, unpredictable flight delays, long security lines and other passengers (eg loud children).
It seemed that the price of flights was a big issue for American travellers, with 87 per cent saying they would do without in-flight entertainment if it made the flight significantly cheaper.
Internet access during a flight seemed fairly popular however, with a quarter of those questioned saying they would prefer to fly with an airline that offered the in-flight service, and 37 per cent saying that an iPad or tablet was an essential item for the journey.
The survey also revealed that, consistent with the widespread growth of mobile devices, more travelers are using a smartphone to check flight status (56%, up from 46% in 2012), check into flights (38%, up from 30% in 2012) and research flight prices (36%, up from 30% in 2012).
Check out the airlines with the most legroom.
