CTIA recognised for 'excellence'

2012-09-14 09:16

Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

Cape Town - Airports Company South Africa, Cape Town International Airport is one of five airport sin the world nominated by the Airports Council International (ACI) to be inducted onto the Director General’s Roll of Excellence for 2012.  This is for its exceptional achievements in the Airport Service Quality (ASQ) surveys conducted over the past five years.  The induction ceremony took place on Wednesday, 12 September 2012, at the ACI-NA Chairman’s Honours Luncheon of the ACI World/North America Annual General Assembly, Conference & Exhibition in Calgary, Canada.

Cape Town International Airport has been ranked in the top five airports (by airport category, size or region) in each of the past five years (2007 - 2011) and is one of only five airports worldwide that will receive this recognition in 2012.

“In 2011, 14 airports were inducted onto the Roll of Excellence including our sister airports, O.R. Tambo and King Shaka International Airports,” said Deborah Francis, Acting Communications Manager for Cape Town International Airport. “We are extremely proud of this accolade, which comes closely after the airport won the Airport Council International Global Awards in February, where the airport won Best Airport in Africa as well the SKYTRAX World Airport Awards in April for Best Airport in Africa and the Best Airport in Africa for Staff Service Excellence,” added Francis.

The Director General Roll of Excellence was established in 2011 and it provides recognition to airports that consistently deliver excellent customer service. This award is based on the opinion of passengers, received through the Airport Service Quality (ASQ) survey conducted. “This is an outstanding achievement for an airport that has also been transforming during this period of assessment. We recognise and appreciate that this could not have been possible without the excellent work done by all airport staff working at this airport. A heartfelt thank you goes out to each and every one of the hard working men and women for their dedication over the years to ensure that Cape Town International Airport consistently performs at world class levels, “added Francis.

This induction is a remarkable achievement and one that must be emphasised as an opportunity to build upon to ensure that airports within the Airports Company South Africa’s stable continue to move forward in becoming the best in the world.  A proud moment indeed for all at Cape Town International Airport and together with all our partners and stakeholders, we look forward to being awarded many more awards,” concluded Francis.

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.
NEXT ON NEWS24X

SHARE:

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
0 comments
Comments have been closed for this article.

Inside Travel

 
/News

#FindYourEscape with Traveller24

Your insider guide to exploring South Africa and the world...
 
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.