SA guesthouse ranks 3rd in global service excellence survey

2014-05-15 09:46
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Tripadvisor names top 15 SA hotels for service excellence

Tripadvisor users have rated hotels across the globe for service excellence, with a guesthouse in Franschhoek claiming the third spot in the global top ten. Take a look at SA's top 15.

Newton – TripAdvisor, the world’s largest travel site has announced the Travellers’ Choice ™ Hotels with Exceptional Service, honoring 1 762 properties in 98 regions and countries across the globe.

The awards recognise top accommodations for service in the world and individual lists for Africa, Asia, Australia, Canada, Caribbean, China, Europe, Japan, Mexico, Middle East, South America, South Pacific, the UK, and the US.

Travelers’ Choice Exceptional Service award-winners were determined based on the millions of reviews and opinions of TripAdvisor travelers worldwide, taking into account the quality of reviews and ratings for service. and a South African Hotel the Akademie Street Boutique Hotel and Guesthouse in Franschhoek has clinched the third spot in the overall list.

“TripAdvisor is pleased to shine the spotlight on properties around the world that are recognized by their guests for providing superior service,” said Barbara Messing chief marketing officer for TripAdvisor.

“Travelers have millions of hotels to choose from, and service is one way to stand out in the crowd. It’s clear in reading our hotel reviews that when you have a happy customer, they spread the word.”  

Top 10 Hotels for Service in the World:  
1.    Riad Kheirredine, Marrakech, Morocco
2.    Hamanasi Adventure and Dive Resort, Hopkins, Belize   
3.    Akademie Street Boutique Hotel and Guesthouse, Franschhoek, South Africa
4.    Riad Noir d’Ivoire, Marrakech, Morocco  
5.    Hotel Residence Agnes, Prague, Czech Republic  
6.    Castlewood House, Dingle, Ireland
7.    The Dairy Private Luxury Hotel, Queenstown, New Zealand
8.    Desert Riviera Hotel, Palm Springs, California  
9.    La Maison Arabe, Marrakech, Morocco  
10.   Hotel Villa Steno, Monterosso al Mare, Italy  
 
Here’s what TripAdvisor reviewers are saying about some of the top Travelers’ Choice Exceptional Service award-winners:

Desert Riviera Hotel, Palm Springs, California (#1 U.S.) – “What really made our stay memorable was the staff. Everyone made our stay incredibly pleasant, from morning coffees around the pool to organizing a birthday party, to helpful advice on how to enjoy our holiday.”

Riad Kheirredine, Marrakech, Morocco (#1 World) – “The real added value is the staff! Those people are amazing; they will treat and pamper you like you are their best friend coming to Marrakech.”

Hotel Residence Agnes, Prague, Czech Republic (#1 Europe) – “We had a wonderful stay at Hotel Residence Agnes and felt as though we were staying in a friend's home. The staff has the knack of making you feel like you are the only guests. They take a great interest in you without being intrusive and offer great hospitality, help, and advice.”
 
All 1 762 unique winners of the 2014 Travelers’ Choice Exceptional Service awards can be found at www.tripadvisor.com/TravelersChoice-Service.

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