SANParks: new booking rules
2012-10-10 08:00
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2012-09-26 13:45
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South African National Parks (SANParks) will introduce new terms and conditions for accommodation sales from January 1, 2013, according to Bheki Zwane, SANParks General Manager: Sales and Marketing.
Tourism Update reports that Zwane said the new rules will apply to all accommodation bookings made from January next year and will affect the general public, pensioner clients, travel trade and donor clients.
He says the new rules have been implemented to align with industry standards and also to increase short and long term availability of the accommodation.
"The problem that SANParks encounters with its current terms and conditions is that customers hold bookings for longer periods and only decide at a later stage not to utilise such a booking, and this often results in loss of sales and revenue," said Zwane.
He said often people complain about camps being fully booked but upon arrival, several units will be vacant. "The new terms and conditions will encourage full payment long before arrival and minimize no shows without payment."
Zwane said the last review of the deposit terms and conditions was conducted over ten years ago. The new rules state that the first deposit to be paid 30 days after the booking was made will be increased to 50% as compared to the current payment of 33%. The second deposit of 50% must be paid 60 days before arrival in the new rules, whereas in the past 67% payment had to be made 30 days prior to arrival.
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