Frequently Asked Questions

2020-01-21 11:30

What is News24?

News24 is the leading online news publication in South Africa. News24 provides breaking news on national, world, Africa, sport, entertainment, technology and more. It also includes Fin24, Sport24, Channel24, Health24, Traveller24, Parent24, Wheels24, W24 and Business Insider SA. You will also get access to content from City Press, You, Drum, Move! and True Love.

How do I sign up for a free News24 account?

It's easy, quick and free! Just tap "Sign up for FREE" at the top of the app and follow the steps.

Why should I sign up for a free News24 account?

It's FREE! Signed up users will be able to bookmark content, receive special newsletters and save multiple weather locations and traffic areas. Just tap "Sign up for FREE" at the top of the app and follow the easy steps.

What features will be available to me if I sign up for a free News24 account?

  • Manage your newsletters.
  • Bookmark content to read or view later.
  • Save multiple weather locations.
  • Keep an eye on traffic conditions for your favourite driving routes.

Will I still be able to access News24's breaking news if I have not signed up for a free News24 account?

Yes. The usual up-to-the-minute current affairs, crime, sport, business and entertainment news will all still be available.

You'll want to sign up if:

  • You enjoy and value quality journalism.
  • You like keeping your favourite content to enjoy later.
  • You want the convenience of easy access to your chosen weather and traffic locations in the same place.

I can't sign up or sign in. Who do I contact?

If you cannot sign in or sign up, send an email to news24app@24.com and we will assist soonest.

I have signed up but I can't sign in. What do I do?

If you cannot sign in using your email address, ensure that you have correctly entered the email address you used when signing up. Should this still fail, send an email to news24app@24.com and we will assist soonest.

I accidentally signed up with the wrong email address. Can I change it?

You cannot edit your email address within your account, so you will need to sign up again with the correct email address.

How do I search for articles?

You tap “Search” in the bottom navigation bar, type in your search query and hit enter (tap “Done”) on your keyboard. You will now see all relevant search results.

How do I bookmark my favourite stories?

You can bookmark articles either on the homepage or in the article itself by tapping the bookmark icon. In both cases the bookmark will be saved in your bookmarks folder, which you can always access by tapping “Bookmarks” in the bottom navigation bar.

How do I remove a bookmark?

You can remove an article from your bookmarks folder by tapping on the bookmark icon on the article thumbnail or inside the article itself. It will be automatically removed from the list.

How do I choose my weather locations?

You choose your weather locations by tapping the weather icon in the top right corner of the app. Tap the “Add your current location” button to add your current location or type in your preferred location in the search box at the top, which will show you relevant options. You can add multiple locations. You can also access this feature by tapping "Discover" in the bottom navigation bar.

How do I manage my traffic updates?

To set up or manage your traffic updates you tap “Discover” in the bottom navigation bar and then tap on “Traffic” under “Features”. You can then either set up the locations for which you would like to see traffic incidents, or you can view/manage existing locations. You can also follow the latest traffic news by tapping on the "News" tab.

How do I turn alerts on or off?

You can turn alerts on or off on your “Profile” view by tapping on “Profile” in the bottom navigation bar and then tapping on “My Alerts”.

Where do I find all the sections on News24?

You can find all available sections by tapping on “Discover” in the bottom navigation bar.

What if I have feedback or questions about articles?

You can provide feedback by tapping on “Editorial Feedback” on “Profile” or by sending an email to feedback@news24.com

How do I report a bug in the app?

You can report a technical issue or bug by tapping “Report a Bug” within “Profile” and writing a detailed description of the encountered issue.

I want to lodge a reader complaint. What do I do?

Seasoned journalist and academic Professor George Claassen is the public editor of News24.

Claassen is currently the ombudsman of Media24's community newspapers and has served as a board member of the International Organisation of News Ombudsmen and Readers' Editors since 2011.

Any complaints, queries or suggestions about content on News24 may be sent to george.claassen@media24.com 

Alternatively, phone 021 851 3232.

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