Auctioneer’s hammer strikes out right to car

2010-07-17 09:57

WesBank has concluded that a former client, who defaulted on his car finance

account, is not entitled to any reimbursement.

This follows Hotline’s enquiry into claims made by Gabriel Maboe

that he was unfairly treated by the car financier after he allowed them to hold

on to the car while he arranged R48 000 to settle arrears on his account.

WesBank has since sold the car at an auction and insists that the action was

justified.

From what Hotline has gathered: Maboe failed to make payments as

per the finance contract and also failed to contact the financier upon being

advised about the imminent auction of the car.

A disappointed Maboe accepted the verdict but said he was

ill-treated by the company.

“I made arrangements with them to give me time to raise money. But

they decided to sell the car without any warning. I am really not happy,” he

said.

In December 2008, he called WesBank to inform them about his

financial situation and that he was going to struggle to keep up with monthly

­repayments. He even volunteered to return the car while he was sorting out his

finances. WesBank seemed fine with the arrangement, he told Hotline.

However, a few months later Maboe received a letter from WesBank

stating that the vehicle had already been put on auction. This letter marked the

beginning of a wrangle between the two parties with Maboe claiming that WesBank

failed to inform him in time.

He lodged a formal complaint with the bank but after realising that

he was fighting a losing battle, Maboe called Hotline and we referred his

complaint to Loura Brown, spokesperson for WesBank.

After looking into the matter for about a month, Brown concluded

that the car could not be returned, and that Maboe would not be

reimbursed.

Brown confirmed to Hotline that Maboe voluntarily surrendered the

car and promised to make payments. But he had failed to make a single payment.


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