Broker claims car was unroadworthy

2010-12-18 09:03

Hi Performance Brokers ­repudiated Lebogang Lerumo’s insurance claim on the basis that his car had never been roadworthy.

This is despite accepting ­regular premium payments from Lerumo.

A distraught Lerumo ­contacted Hotline following a battle that lasted two months over the settlement.

He took out insurance cover when he bought his Opel Astra Classic 1.6 sedan 2006 model and made regular payments.

In September, he was involved in an accident. When he ­submitted the insurance claim, he was told the car was never roadworthy.

“I do not understand the games some people play. These people accepted payments and never mentioned anything about the condition of the car.

“Now they are coming up with excuses not to pay me,” said Lerumo.

He admitted that he was ­responsible for the accident, which took place on the busy Chris Hani highway in Soweto.

The traffic was moving at a very slow pace and when his breaks failed, Lerumo’s car bumped into the back of the car driving in front of him. The other car was slightly dented, and parts of the bumper and front of Lerumo’s car were damaged. He contacted Hi Performance Brokers and the insurers ­arranged for the car to be towed to a repair centre.

Three weeks later, the ­insurance company repudiated ­Lerumo’s claim. He was left to settle the bill of R6?042 in towing and storage costs. A wrangle between the parties ­ensued.

Hotline referred the ­complainant to Tandy De Witt, a senior consultant at High ­Performance Brokers. She agreed to ­review the case.

On December 1, De Witt ­invited Hotline to the company’s offices for a personal briefing. She claimed the matter had been resolved. However, she failed to confirm a time for the meeting. Hotline suggested that she instead send a written ­response. She has since been making empty promises to ­provide Hotline with feedback.

» The Ombudsman for Short-Term ­Insurance, Brian Martin, says exorbitant towing, recovery and storage fees can be avoided if a policyholder knows his or her rights.

It is important to understand the terms and conditions of the contract, and what action needs to be taken at the scene of an accident.

» Related complaints can be referred to the Ombudsman for Short-Term ­Insurance. 0 011 726 8900 or visit ­

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