E-toll service ‘very poor’ – survey

2014-09-30 12:18

A survey has revealed that 80% of road users found the e-toll administration service “very poor”.

“The gross majority of the respondents indicated that the level of service for the e-toll administration was ‘very poor’, 80.5%,” chief executive of the South African Chamber of Commerce and Industry, Neren Rau, said today.

The chamber was concerned about this. More than 6 000 road users were surveyed to give input to the Gauteng e-toll review panel.

A mere 0.8% said the e-toll service was “good” and 0.3% said “very good”.

In the comments section of the survey, the phrase “not pay” appeared 585 times, “never pay” appeared 192 times, and “refuse to pay” 72 times.

“Problems persist despite the significant time and resources already allocated to the system.

“The chamber’s position remains that a fuel levy is a more efficient mechanism to fund road infrastructure expansion and maintenance.”

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