Furniture store to pay up following court order mess

2010-02-06 12:45

BEARES furniture store has concluded that one of its clients,

Rebecca Mthembu, was incorrectly billed ­after she was issued with a garnishee

order while still making ­payments on her account, which was in arrears.

This follows Hotline’s inquiry ­into claims that Mthembu of

­Mndeni, Soweto, lost a total of R5?100 as a result of the error.

“I am grateful for the assistance. I defaulted on my account but I

made arrangements with the store to make further payments. I kept my promise but

the store went ahead and obtained a court order,” she said.

Two years ago, Mthembu bought a dining room suite and a bed and

base set from Beares’s Carlton Centre branch. The total cost of the hire

purchase sale was R19?000 and she agreed to make monthly repayments of


But Mthembu missed a few ­payments.

In June last year, a representative from debt collectors

representing Beares contacted her and advised her about the arrears on her

­account. At the time she owed.

R10 120 and the parties agreed that Mthembu

would continue with her monthly instalments of R810.

The representative also warned Mthembu that she would be issued

with a garnishee order if she failed to make the repayments as ­promised.

Mthembu made the payments over the counter at Beares but six months

later, she learnt that a garnishee order had been issued against her. The order

was for R10 120, which meant that the R5?100 she paid the store over six

months had not been considered.

Mthembu lodged a complaint with the store but was advised to take

the matter up with the debt ­collectors. “I spent the past two months hopping

from one office to the other. Clearly the debt collector misrepresented


“I am glad the store has cleared up this mess,” said Mthembu.

The additional R5?100 she was charged will now be credited ­into

her account.

Tom Dooley of credit services at Ellerines, the parent company of

Beares, has advised Mthembu to pay legal costs of R2?363 after which the

garnishee order would be ­cancelled.

Mthembu has accepted the terms.

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