How happy is SA with services?

2014-06-18 16:35

The roll-out of services has improved in most parts of the country, but Statistics South Africa cautions that the quality of services should also be taken into account.

“A lot of people say the quality is bad ... There can be a tap but there is no water running. There can be an electricity pole but there’s the question whether people get the electricity or not,” statistician-general Pali Lehohla said during the release of the 2013 General Household Survey in Pretoria today.

“We’ve moved from just ordinarily asking what is your main source of electricity and so on to whether it’s working or not and that’s where we’ve found that there are disruptions.”

Key results of the survey include:

» Sanitation:

Access to improved sanitation facilities (flush toilets, pit toilets with ventilation pipes) increased from 62% in 2002 to 77.9% last year. But the bucket system is still used – mostly in the Eastern Cape, followed closely by the Free State where 7% of households still use it.

Houses that had to share toilets complained about poor hygiene and poor lighting at these facilities. Another 22% felt that their physical safety was threatened when they had to use the toilets.

» Electricity:

A total of 83% of South Africans are connected to an electricity supply but connectivity has decreased in Gauteng and North West. A tenth of Eastern Cape households are still using paraffin compared with 2.1% in the Western Cape.

Those who paid (13.6%) said they had experienced electrical interruptions. The interruptions were most prevalent in North West followed by Gauteng and Mpumalanga respectively.

» Water:

Western Cape, Northern Cape, Free State and Gauteng have the most number of people with access to pipe and tap water.

Limpopo has the poorest access to water. While access is improving, 4.2% of households still have to fetch water from rivers, streams and dams.

Only 44% of South African households are paying for water.

Close to 12% of households rated their water as poor with an increasing number of households indicating that their water is not clean, clear, does not taste good or is not free of bad smells.

» Education:

Lehohla was particularly concerned about the rate at which black learners are accessing higher education and receiving postgraduate qualifications.

Only 73.5% of people aged between five and 24 years are attending any kind of learning institution. This is close to the 2002 level when the attendance rate was 73.6%. The lack of funding is the main reason given for not attending school.

» Health:

Nearly 70% of people said they went to a public clinic or hospital as their first port of call when they fell ill or were injured. Altogether 82% of these people said they were satisfied with the service provided by the hospital or clinic they visited.

Join the conversation! encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions. publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Inside News24

Traffic Alerts
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.