Network providers compensate BlackBerry users

2011-10-14 09:22

Vodacom has joined two mobile network operators who have promised to reimburse their BlackBerry customers that were affected by this week’s three-day service outage.

Each customer pays R59 a month to subscribe to BlackBerry Internet Service (BIS).

“As a token of goodwill, Vodacom will give all BlackBerry customers affected by this week’s service disruption 20 free Vodacom to Vodacom minutes for use from Monday to Friday next week,” said Portia Maurice, Vodacom’s spokesperson.

“In addition to this, we will also be giving affected customers 20 free SMSes for the inconvenience of the past few days,” said Maurice.

“Research In Motion’s (the makers of BlackBerry phones) technical problems were out of our hands. Many BlackBerry users have been denied the service for three successive days, which is unusually long. It is only fitting that we do this as a gesture of appreciation for their patience,” she said.

“We will not be able to do this each time a supplier has a problem, but we do believe this is an exception,” she said.

The compensation follows that of Cell C, which promised to give its customers R10 off the cost of their BIS and 10 free SMSes, while Virgin Mobile announced that its BlackBerry customers would receive R50 airtime.

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