Not quite cruzing on

2010-04-17 14:11

EVERYONE thinks their job is more stressful than the next person’s, and maybe it is. But there are some jobs that really require sympathy.

One of these must be an assistant at any testing station. I popped in to the Sandton testing station the other day and entertained myself watching one of the two duty assistants conducting eye tests.

The last time I happened to sit in those awfully long lines was about five years ago when I lost my licence.

During the eye test you had to shout out your ­answers to the assistant. So I was ­pleasantly surprised to find the ­department has gone digital – you ­submit your answers using a joystick and sign on a digital pad.

You’d think this new technology would shorten the queues. Wrong. You still wait hours.

But try putting yourself in the shoes of the person behind the desk who has to explain to hundreds of people on a daily basis how that little machine works. Especially to technophobes.

You might not need a degree, but you surely need things that can’t be taught such as patience and people skills.

As I watched the man behind his ­station, he obviously was waiting his turn to go on lunch and I could hear his ­tummy rumbling.

I could see the veins in his temples throbbing and his eyes about to pop out when a customer just could not get the simple instructions right.

After watching him try to keep his cool for half an hour with the same person, I felt like giving him a stress ball or ­chocolate. Perhaps even a good bottle of scotch to calm his nerves.

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