Presidential hotline is a 100% failure, says the DA

2010-01-15 14:33

The presidential hotline has failed the official opposition

Democratic Alliance (DA), its parliamentary leader, Athol Trollip, has


“Calls made to the hotline have revealed that none of the

complaints we registered with the hotline in 2009 have been resolved,” Trollip

said in a statement.

Of the complaints made by the DA, 55% were still logged as “under

investigation”, 18% had to be re-logged and reopened as new cases, 18% were no

longer logged on the hotline system and 9% had been referred back to the DA with

the request that “we deal with it ourselves”.

Hotline operators had been unable to give any information about the

complaints still under investigation, even though some of them had been lodged

more than four months ago, Trollip said.

“It is clear that there is absolutely no urgency on the part of the

ANC government to address complaints from the public.”

He said two DA complaints about incomplete RDP houses in Limpopo

were registered as “resolved” without the party receiving any feedback from the

Department of Human Settlements.

“Subsequent visits to these RDP housing developments have revealed

that no improvements have been made to date and we have therefore had to re-log

these complaints as new cases.

“This means that the process has had to start all over again,

nearly three months after we first registered our complaints, while the people

living in these houses have continued to suffer as a result of the Department of

Human Development dragging its feet.”

Minister in the Presidency Collins Chabane had said there were

tracking and monitoring mechanisms in place to evaluate performance.

“It appears from our experiences with the hotline that these

tracking and monitoring systems and various channels of engagement are nothing

more than a figment of Chabane’s imagination,” Trollip said.

He said administration of the hotline was recently moved from the

Government Communications and Information System to Chabane’s office so it could

be integrated into his ministry’s monitoring and evaluation work.

The DA had hoped that the move would change the way in which the

hotline was operated and that Chabane would use the opportunity to demonstrate

his seriousness in holding cabinet members and department officials accountable

for their actions and failures.

Trollip said the DA would formally ask Chabane for the details of

what had been done about each of its complaints and whether any officials had

been held accountable for the problems plaguing the hotline.

The DA would continue to monitor the presidential hotline in 2010

and would report back on the situation, he said.

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